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Summary
The following are frequently asked questions related to Document Imaging and Xtender Accounts.
Questions
Q1 - What is document imaging? What tools are being used at USNH?
Q2 - How do I get to Xtender or Laserfiche?
Q3 - How do I request a new account or changes to an existing account?
Q4 - How do I disable a document imaging account?
Q5 - How do I request help with document imaging?
Q6 - My department would like to begin storing documents in Laserfiche. How do we do that?
Q7 - How do I get more information about using Laserfiche or Xtender?
Answers
A1 - What is document imaging? What tools are being used at USNH?
Document imaging is the process of electronically storing documents. These documents may be scanned or uploaded into a software system and are then available for searching and viewing.
For many years, the University System of New Hampshire has used Xtender as its document imaging tool. Between summer 2025 and summer 2027, Laserfiche will be rolled out to replace Xtender as the USNH document imaging tool.
For more information about the transition from Xtender to Laserfiche, please see Document Imaging: Transition from Xtender to Laserfiche.
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A2 - How do I get to Xtender or Laserfiche?
Navigate from the my.usnh.edu portal. The log in page is available in the Enterprise Business Systems and Resources (USNH Gateway) >> Production Systems >> Document Management section of the portal. If you have an account, you will be able to log in with your SSO credentials.
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A3 - How do I request a new account or changes to an existing account?
Please make that request through the Accounts Management System.
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A4 - How do I disable a document imaging account?
The Human Resources employee termination process is directly related to disabling of computer accounts. On an employee's termination date, his or her document imaging account will be automatically disabled. If you want an account disabled prior to an employee leaving the University System, please contact the Technology Help Desk.
See this article for Employee Account Deactivation for more information on the deactivation of computer accounts.
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A5 - How do I request help with document imaging?
Contact the Technology Help Desk.
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A6 - My department would like to begin storing documents in Laserfiche. How do we do that?
Please submit a project request:
Business Applications Project Request and the appropriate group will reach out to you.
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A7 - How do I get more information about using Laserfiche or Xtender?
For more information about Laserfiche, review the vendor help documents at: Laserfiche support site (the Laserfiche support site can also be reached from within Laserfiche), or search for Document Imaging in the USNH Knowledge Base.
For more information about using Xtender, search for Document Imaging or Xtender in the USNH Knowledge Base.
Further Readings
Document Imaging: Transition from Xtender to Laserfiche
USNH Accounts: Employee Account Deactivation
Accounts Management System
Business Applications Project Request
Enterprise Business Systems and Resources (USNH Gateway)
my.usnh.edu portal
Laserfiche support site
Need additional help?
Submit a Business Applications Support ticket for assistance with Xtender or Laserfiche.
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit a general technology support request. For password issues you must call or visit the Help Desk in person.