IT Service Management

IT Service Management (ITSM) is comprised of the processes and tools that support consistent delivery of IT services to the USNH community.

ITSM processes include:

  • Incident Management
  • Service Request Management
  • Change Management
  • Knowledge Management
  • Problem Management

ITSM processes are supported by the following applications:


Request Support


Service ID: 135
Wed 12/13/17 2:59 PM
Thu 3/28/24 8:40 AM
Available At:
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office