Change Enablement

Change Enablement 

Change enablement practices are designed to reduce incidents. The practices aim to ensure efficient and prompt handling of changes to IT infrastructure and code. Whether rolling out new services, managing existing ones, or resolving problems in code, change management provides context and transparency, helps to avoid bottlenecks, and minimizes risk.  

Change Types (Use "Request for Change" button to the right)

  • Emergency - Must be implemented right away, or already has been implemented, to address an outage or a security related issue.
  • Standard (pre-approved)- Has been pre-approved by the CAB and is low risk, well-documented, and has a history of success.  Standard changes may also be automated or be implemented by a Vendor
  • Normal - Non-emergency change without a pre-approval.  Risk can be low or high,  These changes require CAB approval.
  • Normal (Expedited) - Non-emergency normal change that must be implemented before the CAB meets on Wednesday at 1:00 PM

Informational Event (Use "informational event" button to the right)

Informational Events are relevant to Change Management but that are not specific changes to productions systems.  These events can include things like Back to School, Finals, Year End, etc. and do not require any review or approval.  Low impact changes to development or test may also be logged as Informational for visibility purposes.

Change Approval Board (CAB) 

Meets every Wednesday at 1:00 PM 

Documentation

Standard Operating Procedure

Change Calendar - How to add Change Calendar to Outlook

TeamDynamix Change Enablement UserGuide

TeamDynamix Change Enablement Training Video

To request help, get training, or ask questions (Use "Request Help" button to the right)

 

 

 
Request for Change (RFC) Informational Event Questions & Help

Details

Service ID: 580
Created
Tue 4/4/23 2:17 PM
Modified
Thu 3/28/24 8:28 AM
Available At:
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office

Service Offerings (3)

Request for Change
Use this service to request an ET&S Change
Informational Event
Informational events are not necessarily changes, but events going on in the environment or on campus that may impact changes or decisions around scheduling changes.
Change Enablement Questions & Help
Submit questions about change enablement or help with the change enablement process