Change Enablement
Change enablement practices are designed to reduce incidents. The practices aim to ensure efficient and prompt handling of changes to IT infrastructure and code. Whether rolling out new services, managing existing ones, or resolving problems in code, change management provides context and transparency, helps to avoid bottlenecks, and minimizes risk.
Change Types (Use "Request for Change" button to the right)
- Emergency - Must be implemented right away, or already has been implemented, to address an outage or a security related issue.
- Standard (pre-approved)- Has been pre-approved by the CAB and is low risk, well-documented, and has a history of success. Standard changes may also be automated or be implemented by a Vendor
- Normal - Non-emergency change without a pre-approval. Risk can be low or high, These changes require CAB approval.
- Normal (Expedited) - Non-emergency normal change that must be implemented before the CAB meets on Wednesday at 1:00 PM
Informational Event (Use "informational event" button to the right)
Informational Events are relevant to Change Management but that are not specific changes to productions systems. These events can include things like Back to School, Finals, Year End, etc. and do not require any review or approval. Low impact changes to development or test may also be logged as Informational for visibility purposes.
Change Approval Board (CAB)
Meets every Wednesday at 1:00 PM
Documentation
Standard Operating Procedure
Change Calendar - How to add Change Calendar to Outlook
TeamDynamix Change Enablement UserGuide
TeamDynamix Change Enablement Training Video
To request help, get training, or ask questions (Use "Request Help" button to the right)