Service Description
Enterprise Technology & Services can provide general help with many technology related questions. Submit a General Technology Help request if you cannot find a more specific service to address your issue.
Standard Features
ET&S can help with the following:
- Provide Login Help for many services and applications offered at USNH
- Answer general questions related to campus technology services
- Assist with the Technology Self-Service Portal - https://usnh.edu/it/need-it-help
- Assist with campus printing for students and employees
- Assist with campus wireless connectivity
- Answer general how-to questions related to Microsoft 365 Office applications, myCourses (Canvas), myUSNH Portal, Adobe Acrobat, Banner/Colleague/Workday, and other broadly used applications
- Refer questions for more specific topics to appropriate support groups
Self-Service Options
Technology Knowledge Base
How to Request
Walk up support is located on each campus. Walk-up appointments are recommended, but not required.
For specific application support, use the client portal search bar at the top of the page. To request general technology support, use the Submit a Request button on this page.
Important: Please
DO NOT include personal/secure information in webforms. This information includes, but is not limited to:
- social security numbers (SSN)
- University ID numbers
- passwords
- dates of birth
- any other information you would not share with a stranger
Service Audience
Faculty, Staff, Students, Applicants, Parents, Visitors, Contractors, Alumni
Service Level Agreement
Response and resolution times are based on operational hours: Monday through Friday from 8:00AM to 5:00PM Eastern Time, Holidays excluded.
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Please Note: Response Time is measured from ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. ET&S is waiting for additional information from the requester) does not count toward the Resolution Time.
Institutional Policies
USNH Acceptable Use Policy (AUP)