USNH Wireless Network (WiFi): Frequently Asked Questions (FAQ)

Summary

This article provides answers to some frequently asked questions about the USNH wireless network.

 

Questions

General Devices

How do I connect to the USNH wireless network? 

Why won't my game console/ TV/ IoT device reconnect with my <Campus>-Open? It worked last year/semester.

On the UNH Campus, why is my device suddenly redirecting to the eduroam Wireless Setup page even after being connected to eduroam?

 

Non-Browser Devices

I Can’t Connect My Wireless Printer 

I Can’t Connect My AppleTV 

I Can’t Connect My Gaming Console 

Why Do Some Devices That Work on Wireless at Home Not Work on the USNH Network?

I can’t connect my Smart TV/Roku/Tivo/Lab equipment to the wireless network.

 

Answers

General Devices

How do I connect to the USNH wireless network?

Why won't my game console/ TV/ IoT device reconnect with my <Campus>-Open? It worked last year/semester.

  • You might still have your home network settings configured on your console or device. Always remember to double check that your wireless is set to connect to your <Campus>-Open and automatically get an IP address via DHCP.

NOTE: If you set your device to get an IP address via DHCP automatically, as described above, and are still unable to connect your device to the <Campus>-Open network, we recommend you perform a full factory reset on your device. Roku and other Smart TVs are known to need a reset once connected to the USNH network. It is also recommended to immediately update your TV's software.

On the UNH Campus, why is my device suddenly redirecting to the eduroam Wireless Setup page even after being connected to eduroam?

  • In some cases, a device may make a sub-optimal decision on which SSID to connect to. This is a known issue for iOS devices where the device will connect to UNH-Open even if eduroam is configured correctly. If you find your device redirecting to the eduroam Wireless Setup page, check to ensure your device is actually connected to eduroam and not UNH-Open. If you are unable to connect to eduroam by simply selecting the SSID with your username and password, browse to wifi.usnh.edu to configure your device for eduroam using the certificate method
  • See related article UNH Wireless Cloudpath configuration: Frequently Asked Questions (FAQ).

 

Non-Browser Devices 

I Can’t Connect My Wireless Printer

  • We recommend using a USB cable to connect your printer to your computer to avoid causing wireless interferences for you and your neighbours. Even though wireless printers work on home wireless systems, not all devices have a wireless card that can negotiate the WPA2 Enterprise security protocol used on the USNH network. The wireless network does have some capacity to support these devices, which we refer to as Broadcast Reliant Devices. More information is available here. If a USB cable was not included when you purchased your printer, you will need to purchase one online or at a local retailer.
  • Back to Questions

I Can’t Connect My AppleTV

  • AppleTVs and similar devices rely on broadcasting their presence to potential users. On an enterprise sized network, those broadcasts need to be managed. USNH uses Aruba's "AirGroup" technology to do so. For information regarding AirGroup and managing related settings for your device, see here.

I Can’t Connect My Gaming Console

Why Do Some Devices That Work on Wireless at Home Not Work on the USNH Network?

  • Many devices that are designed for home network use function by communicating frequently with the entire network. That is fine when only a few devices behave like that, but given the size and scope of the USNH network, such communication severely hampers the network performance. As such, large-scale networks generally prevent it. This can cause some devices designed for home use, for example, wireless printers and AppleTVs to not connect.
  • Back to Questions

I can’t connect my Smart TV/Roku/Tivo/Lab equipment to the wireless network.

 

Further Readings

Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones

Connecting to Open Guest Wireless

Connecting a Game Console on the USNH Wireless Network

Connecting a Smart TV, Roku, etc. on the USNH Wireless Network

Purchasing Wireless Devices To Be Successful on USNH Networks

Being a Good Wireless Neighbor 

What Sort of Speeds Can I Get on USNH Wireless?

​​UNH Wireless Cloudpath configuration: Frequently Asked Questions (FAQ)

UNH Wireless: eduroam TLS Certificate Configuration

 

Need additional help?

Visit the ET&S Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues, you must call or visit the Help Desk in person.  

Details

Article ID: 790
Created
Fri 7/19/19 5:36 PM
Modified
Tue 2/13/24 8:58 AM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office

Related Articles (2)

This article provides information to connect game consoles to USNH Open networks.
This article provides information on the working of Game consoles on the USNH wireless network.