For example: trouble logging into email or other Microsoft services; need to update or modify your MFA methods; have a new phone or a new phone number to add to MFA; your “forgot password” email does not match or is no longer accessible.

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A short description to explain the nature of a ticket.

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

File attachments associated with the ticket.

The requestor's institution.

The Requestor's role in the University community.

The phone number at which the Requestor or Secondary Contact Person can be reached.

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