Summary

This article holds information about voicemail/email integration in UNH AVST voicemail and address concerns about personally identifiable information.

Content

Sensitive PII data such as Social Security Numbers should never be collected within voicemail or email. Even if you don't ask for it, people may offer it without knowing best practices. If you might encounter this because of your position, we recommend telling callers not to leave PII in their message.

Also, we do offer different account types including Secure UM accounts which do not deliver voicemails or transcriptions to email. These accounts can notify you via email that you have a message, which you can then listen to via the phone or the secure web interface. If you believe you should have one of these account types, please inquire on the USNH Telecom site using the "Questions and Estimates" request form. 

Need additional help?

Inquire on the USNH Telecom site using the "Questions and Estimates" request form.

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.