Summary

This article details how to set up Outlook Integration for Salesforce on Windows Outlook Desktop App.

How-To

Note: The Salesforce Side panel in Outlook was previously known as "Salesforce for Outlook" prior to December of 2020 and is now referred to as "Outlook Integration".

Instructions

Step 1 - In Outlook, select the "File" tab.

Step 2 - At the bottom click the “Manage Add-ins” button (This should open a web browser with your Outlook - you may have to sign in)

Step 3 - Go to the "Admin Managed" tab

Step 4 - Click the "Add" button for the Salesforce add-in.

Step 5 - Close the Outlook client and re-open to see the Salesforce button in the client.

Step 6 - Click "Log In to Salesforce".

Step 7 - Click "Use Custom Domain".

Step 8 - Please type in "nhoutreach" for the UNH Outreach org, "unhwildcats" for the UNH Recruit org, "Keenestate" for Keene or "granite" for CPS and click Continue.

Step 9 - Log in with your USNH credentials (ex. jbd2519@usnh.edu).

Step 10 - The options available are specific to actions you can take while you’re reading or composing an email. Access Salesforce data, such as accounts, opportunities, contacts, and leads that match an address in the email. To view more details, such as Chatter feeds, the activity timeline, and related lists, select a matching record. You can also edit Salesforce records directly in the pane.

Outcome

You have successfully set up the Outlook Integration for Salesforce.

Further Readings

Trailhead Module – Outlook Integration 

Access the Outlook Integration 

Need additional help?

If you have any additional questions, please submit a ticket by using the ECRM Services Support Form.