Summary
This article explains how to report a cybersecurity incident for students, faculty, and staff. It is the responsibility of all USNH community members to report any incident that might compromise USNH information, information technology resources, or critical infrastructure technology resources.
- Reports of potential or confirmed Cybersecurity incidents shall be made to the community member’s direct manager or call your local institutional Help Desk at:
Keene State - 603-358-2532
Plymouth State - 603-535-2929
UNH - 603-862-4242
- You may also submit an incident ticket to the Help Desk. You may also email the Cybersecurity Team at IT.Security@usnh.edu.
Task: To successfully report a cybersecurity incident
Instructions
Step 1 - Please inform the Help Desk tech that you are reporting a Cybersecurity incident.
The only information that should be provided to the Help Desk tech is your name, contact information, and if the incident you are reporting has life/safety implications.
The Help Desk will alert the Cyber Ops team of the incident by escalating to the Help Desk Team Lead and IT Site Leader of the respective campus, and utilizing the on-call list, and submitting a ticket to the Cybersecurity queue. Then a member of the Cyber Ops team will contact the affected community member to confirm receipt of the incident report and to request any additional details about the incident. They will also provide you with the name and contact information of your point of contact (POC) for the incident.
If the incident you are reporting involves the potential or confirmed compromise of an endpoint device, it is important that no one takes any action in relation to the device, including the owner of the device, desktop support technicians, help desk technicians, or any other individual. The device must not be restarted, unplugged, disconnected from the network, or have any other action taken without prior approval from Cyber Ops team. Additionally, this device should not be used for any purpose until Cyber Ops team clears it for use. Please be prepared to provide relevant information and documentation to the Cyber Ops team about the incident when they contact you, and possibly, throughout the incident management process.
Outcome
You should be able to report a cybersecurity incident.
Need additional help?
Reports of potential or confirmed Cybersecurity incidents shall be made to the community member’s direct manager or call your local institutional Help Desk at:
Keene State - 603-358-2532
Plymouth State - 603-535-2929
UNH - 603-862-4242
You may also submit an incident ticket to the Help Desk. You may also email the Cybersecurity Team at IT.Security@usnh.edu.
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.