Summary
A problem ticket is created by ET&S staff when requested by Help Desk and/or in response to any service outage, degradation, or reoccurring incident. The problem ticket is used to document progress, resolution details, and root cause of the service disruption.
How-To
Task: To create a Problem Ticket in TeamDynamix
Instructions
Step 1 – Click the Applications Menu (“waffle”) button.
Step 2 – Click IT Service Management.
Step 3 – Click +New in the top menu bar.
Step 4 - Select Problem Form.
Outcome
The problem ticket is created and eventually closed with root cause identified, addressed, and documented.
Further Readings
Problem Management in TeamDynamix: ITSM Problem Management Documentation
Need additional help?
If you need further assistance, see TeamDynamix: Need Help?