Summary

This document is a list of curated knowledgebase articles for those who have had TeamDynamix training, but have had little to no experience using TeamDynamix.  These are the answers to many of the commonly asked questions that service delivery specialists and technicians have when they begin to use TeamDynamix.  

TeamDynamix Quick Reference Documentation

TeamDynamix: Ticketing FAQ 

TeamDynamix: Creating Tickets from Customer Interactions  - How to turn your phone calls, emails, and chats into useful customer communication

TeamDynamix: Moving Tickets to Another Ticketing Application

TeamDynamix: Configuring an Application Dashboard

TeamDynamix: Navigating between Client Portal and Work Management (TDNext)

TeamDynamix: Ticket Status Definitions

TeamDynamix: Searching for Tickets and Saving Searches

TeamDynamix: Using Ticket Templates - to quickly create your own tickets in TD Work Management

Need additional help?

Visit the TeamDynamix area in the Knowledge Base

To request service, report an issue, ask questions, or request training, submit a TeamDynamix Application Administration Support Request