Summary
This article provides instructions for how to Reset the Avaya Workplace softphone if it has stopped working or displays a warning error message. This article is for existing Avaya Workplace softphone users.
Symptoms
In some situations, Avaya Workplace may suddenly stop working. You may see a red warning triangle at the top of the screen:
When you mouse over the red triangle, it says “Extension and password are required”.
To clear this warning and use Avaya Workplace normally, follow the steps below.
How-To
Before you begin
- Be sure that you are logged into the USNH VPN, which is required to use Avaya Workplace.
- If you are a call center user, make note of your call center agent (and password if required).
- If you have forgotten this information, you can retrieve it by asking your call center supervisor or by logging into https://telecom.usnh.edu . Your agent information, if applicable, is included on the My Home tab of the telecom site.
Task: To reset Avaya Workplace softphone
Instructions
Step 1 - In the Avaya Workplace app, click the gear icon in the upper right
Step 2 - In the Settings window, select Services > Auto configure > Use My Email
Step 3 - In the Email sign in window, type your username@usnh.edu and click Next
Step 4 - The Avaya Workplace application will complete the sign in process.
Step 5 - Call center users may need to re-enter their agent information upon first call center login.
Outcome
Avaya Workplace softphone should function normally again after signing in again.
Further Readings
Softphone: Avaya Workplace User Guide
GlobalProtect VPN: Running the USNH VPN
https://telecom.usnh.edu
Telecom Support Documents
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.