Administrative Rights on Your Computer: How to Request Access

 

If you need administrative access to your workstation, please review the options below and choose the one that fits your situation:

If you need to install standard software:

Use Company Portal (Windows) or Self-Service (Mac) — no admin rights required.

If it’s urgent or an occasional need:

Please schedule a remote session with the Help Desk, or bring your laptop to one of our walk-up locations. We can assist right away.

If you have an ongoing need for administrative access to your workstation:

Follow the steps in the article below. It explains the current PAM tool (BeyondTrust Endpoint Privilege Management) and the required training and approval process:
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https://td.usnh.edu/TDClient/60/Portal/Requests/ServiceDet?ID=600

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Privileged Access Management (PAM)
Review the following before submitting a request: If you are trying to install software, first check to see if the software is already available to USNH-managed computers. Open Company Portal (Windows) / Self-Service (Mac) and search for the software you need. If it is listed there, then you can install it without needing Administrator privileges. The standard for justification of access to PAM requires that you have a legitimate reason for use of elevated privileges exceeding 10 separate instances over the course of one year, on average. If the software is not on Company Portal/Self-Service but this is a one-time request OR if you do not meet the frequency of use justification, please fill out the ET&S Service Desk web form to request assistance.