Phone Not Working - Does Not Ring

Summary

This article contains solutions for the issue of your campus phone not ringing.

 

Environment

The environment for this issue is a campus phone. This applies to KSC, PSU, and UNH campuses.

 

Issue

The issue is your campus phone not ringing. 

 

Resolution

  • Check that the handset is cradled properly
  • Make sure all the phone wires are plugged in securely
  • Call the phone from another phone. Can you hear it ring through the receiver?
  • Could you have forwarded all calls to voicemail? Pick up the handset, wait for a dial tone, then press #3 and hang up. This cancels forwarding all calls to voicemail
  • Could you have forwarded all calls to another phone number? Pick up the handset, wait for a dial tone, then press #2 and hang up. This cancels forwarding all calls to another phone number
  • The problem may be in your phone. Try plugging a different phone into the jack and see if the issue is resolved
  • Verify callers are using the correct phone number 
  • Verify your phone has the correct number assigned.  Dial '0' and ask the campus operator what number appears on the phone display for your call
  • Still having problems?  Call your local Technology Help Desk

 

Further Readings

Sending all Phone Calls to Voicemail

Setting Up Call Forwarding

 

Need additional help?

Still having problems?  Call your local Technology Help Desk

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

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