This article explains how to add a New Article in the TeamDynamix (TDx) Knowledge Base (KB), for people with permission to do so in the USNH TeamDynamix system.

This Style Guide provides a list of items to check in knowledge base articles.  Confirm these items every time you review or create an article. This article is for anyone reviewing or writing articles in the TeamDynamix (TDx) Knowledge Base (KB).

This article explains how to archive an article in the TeamDynamix (TDx) Knowledge Base (KB) and how to designate a "replacement article" in case people follow a link to the archived article. These instructions are for people with permission to archive articles in the USNH TeamDynamix system.

Pasting images directly into the KB makes them appear small and they do not keep their crisp image when resizing. This article explains how to avoid this problem.

Learn how to create and modify Knowledge Base (KB) shortcuts, which allow an item (article or category) to appear in multiple locations (including multiple Client Portals) without recreating the item.

Provides information about the toolbars in the TeamDynamix (TDx) Knowledge Base (KB) Editor.  This article is intended for KB editors.

This article explains how to replace hard-coded fonts and sizes with the default font and size when editing knowledge base articles.  This article is for anyone editing articles in the TeamDynamix (TDx) Knowledge Base (KB).

This article explains how to review customer feedback on articles in the TDx Knowledge Base.  Audience: KB workers.

This Sample article shows what you will import if you use the "Task" Template in the "Section Templates" sub-section of the Templates drop down.

This Sample article shows what you will import if you use the "Summary" Template in the "Section Templates" sub-section of the Templates drop down.

This Sample article shows what you will import if you use the "Need Help - Web/Mobile/SharePoint Dev" Template in the "Section Templates" sub-section of the Templates drop down.

This Sample article shows what you will import if you use the "Need Help - SFMC Directed Comms" Template in the "Section Templates" sub-section of the Templates drop down.

This Sample article shows what you will import if you use the "Need Help - SF CRM" Template in the "Section Templates" sub-section of the Templates drop down.

This Sample article shows what you will import if you use the "Need Help - Generic" Template in the "Section Templates" sub-section of the Templates drop down.

This Sample article shows what you will import if you use the "Need Help - Desktop Support" Template in the "Section Templates" sub-section of the Templates drop down.