This article provides instructions on how to view your quarantined email and includes an overview of the quarantine process.

This article has instructions for how to turn Microsoft Copilot off or on in Outlook and in the Windows or MacOS desktop versions of Word, Excel, or PowerPoint on personal devices.

This article includes instruction on how to reset your own password if you've forgotten it or it no longer works.  The same instructions allow you to recover your account if it has expired due to an old password.  This process uses Microsoft's Self-Service Password Reset (SSPR) tool.  In order to use this tool, you need first to have set up your personal email and/or cell phone as a sign-in method for password recovery.

This article explains how to add and manage password recovery and MFA verification methods.  We recommend you have AT LEAST the Microsoft Authenticator App (for MFA), a cell phone (for MFA and password recovery), and a personal email address (for password recovery).  Use this process to keep your account verification methods up-to-date as you change devices, phone numbers, email addresses, etc. and to help ensure you are able to access your accounts when you need them.

This article discusses creating persistent meeting links for Teams Meetings.

This article provides instructions on how to schedule, manage, and join a meeting in Microsoft Teams.

This article reviews how to add co-organizers to Teams Meetings.

This article will provide information on using Microsoft Teams for a Student. Teams is available to both faculty and students. Students can create their own Team however, if enrolled in a course where the instructor has set up a course-based MS Team, students should follow the instructions provided by the instructor.

This article details how to access another person's calendar in Microsoft 365 Outlook on the Web.

This article offers brief descriptions of the Microsoft applications that have been integrated into Canvas and are available for use in courses. It also answers many common questions about these apps in Canvas, and supplies links to additional resources and documentation.

This article goes through detailed steps for claiming your account if you are new to any of the University System of New Hampshire (USNH) Institutions - Keene State College (KSC), Plymouth State University (PSU), or University of New Hampshire (UNH).

This article covers the self-service method to set a new password on MyAccount while your current password still works. If you have forgotten your current password or it no longer works, please see our article on resetting your password instead. These instructions are intended for anyone, but if you have a USNH-issued device, there are special instructions at the end. These instructions can be performed from any location, on or off-campus.

This article provides instructions for how to use a one-time password code through the Microsoft Authenticator app when you have a weak or no signal to your cell phone or cannot receive notifications.  These instructions only apply if you have already installed the Microsoft Authenticator app and added it as a security method for your M365 Account. See https://td.unh.edu/TDClient/60/Portal/KB/Articl... for instructions if needed.

This article provides instructions for setting up Multi-Factor Authentication (MFA) for your USNH Microsoft (M365) account via a YubiKey security key.  YubiKey is a physical security key which enables strong multi-factor authentication into a variety of systems.  Enterprise Technology & Services recommends YubiKeys in situations where phone (either phone call or text message) or authenticator app is not an option.

This article explains how to set up the Microsoft Authenticator App for multi-factor authentication (MFA) for M365 using only your mobile phone or mobile device.  Use these instructions if you want to add the Authenticator mobile app but do not have access to a computer.