This article discusses creating persistent meeting links for Teams Meetings.

This article offers brief descriptions of the Microsoft applications that have been integrated into Canvas and are available for use in courses. It also answers many common questions about these apps in Canvas, and supplies links to additional resources and documentation.

This article details the necessary steps to solve the “Network Timeout – The network request timed out. Please try again [2602]” error in iPhones caused by the Microsoft Authenticator application.

This article explains how to set up the Microsoft Authenticator App for multi-factor authentication (MFA) for M365 using only your mobile phone or mobile device.  Use these instructions if you want to add the Authenticator mobile app but do not have access to a computer.

This article explains how to add and manage password recovery and MFA verification methods.  We recommend you have AT LEAST the Microsoft Authenticator App (for MFA), a cell phone (for MFA and password recovery), and a personal email address (for password recovery).  Use this process to keep your account verification methods up-to-date as you change devices, phone numbers, email addresses, etc. and to help ensure you are able to access your accounts when you need them.

This article goes through detailed steps for claiming your account if you are new to any of the University System of New Hampshire (USNH) Institutions - Keene State College (KSC), Plymouth State University (PSU), or University of New Hampshire (UNH).

This article walks you through the process for setting up Multi-factor Authentication (MFA) for your M365 account and any services covered by Single Sign-On (SSO).

This article covers the self-service method to set a new password on MyAccount while your current password still works. If you have forgotten your current password or it no longer works, please see our article on resetting your password instead. These instructions are intended for anyone, but if you have a USNH-issued device, there are special instructions at the end. These instructions can be performed from any location, on or off-campus.

This article provides instructions for setting up Multi-Factor Authentication (MFA) for your USNH Microsoft (M365) account via a YubiKey security key.  YubiKey is a physical security key which enables strong multi-factor authentication into a variety of systems.  Enterprise Technology & Services recommends YubiKeys in situations where phone (either phone call or text message) or authenticator app is not an option.

This article provides instructions for adding backup Multi-factor Authentication (MFA) methods for your M365 account.  See "Setting up Multi-Factor Authentication (MFA) for M365" - https://td.unh.edu/TDClient/60/Portal/KB/Articl... - if you need to set up MFA for M365 for the first time.

This article provides instructions on how to access and modify your settings in Microsoft Teams.

Students, faculty, and staff may all have the opportunity to travel abroad from their usual locations.  This article provides steps to take before travelling to be sure to maintain access to important resources such as Outlook email, myCourses (Canvas), OneDrive, WebCat, Banner Self-Service, WISE, etc.

This article provides instructions on how to download and install Microsoft Office on your personal computer.

This article provides instructions on how to turn captions on and off in a Teams Meeting. It also includes information on the purpose and functionality of captions.

This article provides instructions on how to create Word documents using Office Online.