Summary
This article provides quick links to the most common support questions that may arise for faculty teaching an online or hybrid J-Term course with special attention to questions that may arise during the time period when the University is closed.
Content
J-Term winter break support
Please contact the 24/7 Technology Help Desk. Phone calls will be answered as they are received, and response times for more detailed issues impacting J-Term courses should be within one business day. If you cannot resolve issues via Canvas support, you may also use the myCourses support form to submit your support request to the Technology Help Desk.
During the shutdown period USNH staff will be checking and responding daily for any urgent issues reported to the Technology Help Desk.
Please note that the Registrar’s Office and Business Services will not be available during the shutdown for registration issues. If you have any students who are not in your Canvas roster and need access to the course, please use the instructions below on how to manually add a student to your course and the student can work out the registration issues when business resumes.
NOTE: Limited assistance from ET&S - Academic Technology Support and Training will be offered during the shut down for urgent matters.
Frequently Asked Questions
Course Access
How do I add a student to my Canvas course?
UNH Canvas: Add User to Course
When are students added to the J-Term course?
Canvas: Course creation and student enrollment date schedule
How do I publish my course?
Canvas: How to Publish the course
How do I email my students in the course? Your course must be published to email your students.
How do I use the Inbox?
How do I control access to my course Modules?
Canvas: How to manage access to Modules
I can’t find my J-Term course. Look under the Courses area for the list of ALL courses.
Canvas: Managing your Course List
Course Support and Technical Help
Canvas Support and Technical Help for Instructors
Canvas Support and Technical Help For Instructors
Student Help for Canvas support and technical help
Canvas: Support and technical help for students
How do I login to my Canvas course?
Canvas: Login
How do I find my USNH account?
MyAccount: Claiming your Account at USNH
Having trouble logging in?
Click here for the FAQ for USNH Accounts Help article
Media Support (Kaltura and Lecture Capture)
Kaltura: Overview and Frequently Asked Questions (FAQ)
Need additional help?
Submit a Canvas (myCourses) support request or visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.