Task: This article provides quick links to the most common support questions that may arise for faculty teaching an online or hybrid J-Term course with special attention to questions that may arise during the time period when the University is closed.
Instructions:
J-Term winter break support:
Please contact the 24/7 Technology Help Desk. Phone calls will be answered as they are received, and response times for more detailed issues impacting J-Term courses should be within one business day. If you cannot resolve issues via Canvas support, you may also use the myCourses support form to submit your support request to the Technology Help Desk.
During the shutdown period USNH staff will be checking and responding daily for any urgent issues reported to the Technology Help Desk.
Please note that the Registrar’s Office and Business Services will not be available during the shutdown for registration issues. If you have any students who are not in your Canvas roster and need access to the course, please use the instructions below on how to manually add a student to your course and the student can work out the registration issues when business resumes.
NOTE: Limited assistance from ET&S - Academic Technology Support and Training will be offered during the shut down for urgent matters.
Frequently Asked Questions:
Course Access
Course Support and Technical Help
Media Support (Kaltura and Lecture Capture)
Outcome:
This explains what questions that may come up when when teaching an online or hybrid J-term course
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.