Summary

This article provides a solution to not being able to access Kaltura because cookies are being blocked.

Environment

MacOS Mojave 10.14 or higher versions

Safari

Issue

When trying to access Kaltura using Safari on Canvas or MediaSpace, an error is displayed: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application."

Causes

Safari has a privacy setting enabled that prevents tracking between websites. This is preventing Kaltura from being able to display your media. More information about this setting and what it does can be found here: Apple Support - Prevent cross-site tracking in Safari on Mac 

Resolution

• Use another Browser (recommended)
• If you do not wish to change your privacy settings on Safari, use either Firefox or Chrome to access Kaltura instead.

To disable the privacy setting (if using Safari):

Note: More recent security changes to Safari have caused an issue where the step below of unchecking the "Prevent cross-site tracking" box no longer works. If this happens to you, toggle “Prevent cross-site tracking” on, reload the page, toggle it off, and reload again. If it still does not solve the issue, please use a different Internet browser.

Step 1 - Go to the "Safari" menu in the toolbar

Step 2 - Select "Preferences"

Step 3 - Navigate to the "Privacy" tab

Step 4 - Uncheck the setting labelled: "Prevent cross-site tracking"

Step 5 - Close the preferences window and refresh the page. Kaltura will now display correctly.

Result

Users will know how to access Kaltura if cookies are blocked.  

Further Readings

Apple Support - Prevent cross-site tracking in Safari on Mac 

Need additional help?

Please fill out the Lecture Capture web form with as much information as possible or contact the Technology Help Desk on your local campus.