Summary

This article discusses the known issue of Safari not displaying images in a Canvas course and in particular a quiz.

Content

There is a known issue with how Safari displays images within a Canvas course and in particular in a quiz.  This can be an issue for students using Safari while taking a Canvas quiz.

Safari see videos as 3^rd party and is blocking them by default. There is an option in Safari under Privacy settings to "Prevent cross-site tracking" that can be disabled but it doesn’t consistently fix the issue. The recommend fix is to use a different browser. Chrome and Firefox are the two top recommend browsers.

Instructure (Canvas) is showing it as a bug that needs to be fixed.  There is currently no timeline; however, there is a note in the supported browsers article https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Canvas/ta-p/66   as a disclaimer. In this case, the last line “use another browser” applies.

If images are not showing up when using browsers other than Safari, the recommendation is to clear the browser cache.

Students using mobile devices to take a quiz should check to see how images display on their device before starting the quiz.  

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.