Summary
This article provides questions and answers about the Cloudpath applet and TLS certificate configuration for accessing the eduroam wireless network at UNH, intended for UNH faculty, staff, students, and campus visitors
NOTE: Most devices connect to eduroam with the preferred username and password method. The UNH campus also offers the Cloudpath applet configuration for devices that may need a TLS certificate connection to eduroam instead.
Questions:
Topic 1: Cloudpath Configuration Applet FAQ
Q1 - On the UNH Campus, why is my device suddenly redirecting to the eduroam Wireless Setup page even after being connected to eduroam?
Q2 - I was connected to eduroam, but now when I try to connect I am being prompted to select a certificate. Which certificate do I choose?
Q3 - I share a computer with a co-worker. Do we both have to have to run the applet?
Q4 - I maintain a lab of computers and having each new user authenticate and run the applet is too time consuming each class period. Is there another option?
Q5 - Do I need to run the applet using my local administrator account?
Q6 - How long are eduroam certificates good for?
Q7 - What will happen when the certificates expire?
Q8 - I Can’t Connect My iPhone or iPad. What do I do?
Topic 2: Known Cloudpath Technical Issues
Q9 - Third-Party Wireless Connection Managers
Q10 - iOS device network migration during installation
Answers
Topic 1: Cloudpath Configuration Applet FAQ
A1 - On the UNH Campus, why is my device suddenly redirecting to the eduroam Wireless Setup page even after being connected to eduroam?
In some cases a device may make a sub-optimal decision on which SSID to connect to. This is a known issue for iOS devices where the device will connect to UNH-Open even if eduroam is configured correctly. If you find your device redirecting to the eduroam Wireless Setup page, check to ensure your device is actually connected to eduroam and not UNH-Open. If you are unable to connect to eduroam by simply selecting the SSID with your username and password, browse to wifi.usnh.edu to configure your device for eduroam using the certificate method.
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A2 - I was connected to eduroam, but now when I try to connect I am being prompted to select a certificate. Which certificate do I choose?
In cases where multiple applications are installing certificates, it may be necessary to specifically identify your WiFi authentication certificate. Generally it will appear as something like <username>@cpuser.unh.edu.
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A3 - I share a computer with a co-worker. Do we both have to have to run the applet?
Yes. Each user profile on the computer (each user login) needs to run the configuration applet. The applet assigns a unique certificate to each user, so each user needs to run it separately.
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A4 - I maintain a lab of computers and having each new user authenticate and run the applet is too time consuming each class period. Is there another option?
There is an option to have the computer, instead of the user, authenticate to the network. This option works well for lab and kiosk type installations. This installation type is available on an as needed basis. If you require this type on configuration, please contact the Technology Help Desk.
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A5 - Do I need to run the applet using my local administrator account?
Yes, if you wish to use the local administrator on "eduroam". The applet is configured solely for the logged-in user at the time. Multiple users on a device will each need to run the applet.
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A6 - How long are eduroam certificates good for?
Eduroam certificates are valid for two (2) years.
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A7 - What will happen when the certificates expire?
Once an eduroam certificate expires, access to the eduroam wireless network will be denied. E-mail notification will be sent out in a timely manner prior to certificate expiration. Re-running the configuration applet at http://wifi.usnh.ed issues a new certificate for the device. There is no limit or restriction to running the applet.
This is an example of the email notifications.
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A8 - I Can’t Connect My iPhone or iPad. What do I do?
Occasionally, iPhones and iPads have problems displaying the Cloudpath registration instructions pop-up screen. Should this happen, open your browser App and open a new page to https://wifi.usnh.edu.
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Topic 2: Known Cloudpath Technical Issues
A9 - Third-Party Wireless Connection Managers
If you have any third-party wireless connection managers on your system (i.e. Intel ProSet Wireless), the Cloudpath applet may not be able to properly install and configure your device for the eduroam wireless network. It is recommended any third-party wireless connection managers be uninstalled from the system before attempting to run the applet.
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A10 - iOS device network migration during installation
The iOS operating system will not allow the wireless configuration applet to automatically migrate the device to the eduroam profile during configuration. The user will need to manually migrate the device. The applet does present the necessary instructions to the user.
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Further Readings
USNH Wireless Network (WiFi): Frequently Asked Questions (FAQ)
Wireless Troubleshooting: Generating Cloudpath/WiFi Applet Logs
eduroam: USNH Wireless Cloudpath Certificate Configuration
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.