Summary

This article describes the options for troubleshooting in-video submission issues when using Kaltura.

Content

Browsers

Which browser are you utilizing? 

Chrome is the ideal browser to use for the most success with the quizzes. Firefox also works as a back up browser. Edge and Safari are not recommended. Ensure that you are also using the most up to date browser version of either Chrome or Firefox. 

Once you've done this please restart your computer/device and close programs. 

Allow third-party cookies

Confirm that the settings on your preferred browser allow the use of third-party cookies. Cookies allow Kaltura and Canvas to talk to each other and connect the video quiz scores to the Canvas course.

You can verify the use of cookies specifically for Kaltura by doing the following:

Go to the Kaltura Corporate Website  and verify with any popup banners (top or bottom of the screen) that you acknowledge the use of cookies.

Log back into Canvas after that and try viewing the video. You may also want to restart your browser/computer to make sure the changes are refreshed.

Turn off Chrome Extensions

Some Chrome browser extensions may be blocking or preventing your scores to be saved from Kaltura in-video quizzes. Remove any Chrome extensions you are not using and turn off other extensions at least while taking the in-video quiz.

Verify your quiz submissions

When working on an in-video quiz and a question is presented, click on your answer AND click Select to verify your selection.

At the end of the quiz, you will see a Completed message. Be sure to click Submit to ensure your scores are recorded.

Depending on the quiz settings, you may be able to review answers or see additional quiz details after your submission. When you are finished, be sure to click Done to confirm your submission.

Further Readings

Kaltura Corporate Website 

Need additional help?

Please fill out the Lecture Capture web form with as much information as possible or contact the ET&S Help Desk team on your local campus.