This Sample article shows what you will import if you use the "FAQ Article" Template in the "ET&S Articles" section of the Templates drop down. Everything between the heavy lines is the contents of the template.
NOTE: Use of bullets in Answers is optional - use what is most readable for an end user.
Summary
<What, Who, Why? - summarize in one or two sentences the purpose of this article -- what service/software/app it covers, who the content applies to (e.g. students, employees, all windows users, parents, campus visitors, etc.), and why they might need/want to read this article.
You can also copy this Summary statement into the stand-alone "Summary" field (found below on a New article, on the "Settings" tab of an existing article), up to 500 characters only in that separate field. >
Questions
Topic 1 <Optional. For example, Canvas Grade book. Delete if not needed>
Q1 - Question 1 text <Each Question is linked via an anchor to the section below with the corresponding answers - see style guide for more info on using anchors>
Q2 - Question 2 text
Q3 - Question 3 text
Topic 2 <Delete if not needed>
Q4 - Question 4 text <Each is linked via an anchor to the section below with the answers>
Q5 - Question 5 text
Q6 - Question 6 text
<additional Topic Sections can be added if needed>
Answers
Topic 1 <Optional - delete Topic heading if not needed. NOTE: Use of bullets in Answers is optional - use what is most readable for an end user.>
A1 - Question 1 text
Answer
Back to Questions
A2 - Question 2 text
Answer
Back to Questions
A3 - Question 3 text
Answer
Back to Questions
Topic 2 <Delete if not needed. NOTE: Use of bullets in Answers is optional - use what is most readable for an end user.>
A4 - Question 4 text
A5 - Question 5 text
A6 - Question 6 text
Further Readings
<insert link to other local KB articles for reference.>
<insert link to other local KB articles for reference.>
<insert link to other local KB articles for reference.>
<insert link to other specific EXTERNAL articles if appropriate.>
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.
<Add/Verify Tags: Audience (Students, Faculty, Staff), Service, Application. [Remove this line and insert the Tags in the section below (for new articles) or on Settings tab (for existing articles).]>
TAGS must be added in the section below (for new articles) or on the Settings tab (for existing articles) to aid with searchability and wayfinding. They must be single words (TDx does not allow for complex tagging) or words separated by hyphens.