Summary

A problem ticket is created by ET&S staff when requested by Help Desk and/or in response to any service outage, degradation, or reoccurring incident. The problem ticket is used to document progress, resolution details, and root cause of the service disruption.   

How-To

Instructions

Step 1 - Log into TDx Work Management 

Step 2 – Select "View Applications" in the upper left corner of the TDx Work Management screen.

Step 3 – Select "ESM".

Step 4 – Click "New" in the top menu bar.

Step 5 - Select "Problem Form".

Outcome

The problem ticket is created and eventually closed with root cause identified, addressed, and documented.

Further Readings

Problem Management in TeamDynamix: ITSM Problem Management Documentation

Need additional help?

Visit the TeamDynamix area in the Knowledge Base

To request service, report an issue, ask questions, or request training, submit a TeamDynamix Application Administration Support Request