Summary

A problem ticket is created by ET&S staff when requested by Help Desk and/or in response to any service outage, degradation, or reoccurring incident.  The problem ticket is used to document progress, resolution details, and root cause of the service disruption.   

How-To

Instructions

Step 1 – Click the Applications Menu (“waffle”) button.

Step 2 – Click IT Service Management.

Step 3 – Click +New in the top menu bar.

Step 4 - Select Problem Form.

Outcome

The problem ticket is created and eventually closed with root cause identified, addressed, and documented.

Further Readings

Problem Management in TeamDynamix: ITSM Problem Management Documentation

Need additional help?

If you need further assistance, see TeamDynamix: Need Help?