TeamDynamix: Creating a Problem Ticket

Summary

A problem ticket is created by ET&S staff when requested by Help Desk and/or in response to any service outage, degradation, or reoccurring incident.  The problem ticket is used to document progress, resolution details, and root cause of the service disruption.   

How-To

Task: To create a Problem Ticket in TeamDynamix

 

Instructions

Step 1 - Log into TDNext

Step 2 – Click the Applications Menu (“waffle”) button. ​​​​​​​  The waffle icon is located in the upper left corner of the TD Next screen.

Step 3 – Click IT Service Management.

Step 4 – Click +New in the top menu bar.

Step 5 - Select Problem Form.

 

Outcome

The problem ticket is created and eventually closed with root cause identified, addressed, and documented.

 

Further Readings

Problem Management in TeamDynamix: ITSM Problem Management Documentation

Need additional help?

If you need further assistance, see TeamDynamix: Need Help?