TeamDynamix: Creating a Problem Ticket


A problem ticket is created by ET&S staff when requested by Help Desk and/or in response to any service outage, degradation, or reoccurring incident.  The problem ticket is used to document progress, resolution details, and root cause of the service disruption.   


Task: To create a Problem Ticket in TeamDynamix



Step 1 – Click the Applications Menu (“waffle”) button.

Step 2 – Click IT Service Management.

Step 3 – Click +New in the top menu bar.

Step 4 - Select Problem Form.



The problem ticket is created and eventually closed with root cause identified, addressed, and documented.


Further Readings

Problem Management in TeamDynamix: ITSM Problem Management Documentation

Need additional help?

If you need further assistance, see TeamDynamix: Need Help?


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Article ID: 4543
Tue 11/29/22 1:31 PM
Mon 10/30/23 3:08 PM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office