Summary

This article has instructions to try if your USB-C/Thunderbolt dock is acting strangely.  We have found that a hard reset for Dell/Lenovo USB-C/Thunderbolt docks resolves MOST issues if there's something strange happening with the dock.

How-To

Instructions

Step 1 -  Unplug computer from dock (usb-c cable)

Step 2 -  Unplug dock from power/ac adapter

Step 3 - Hold power button on top of dock for 15-30 seconds

Step 4 - Plug power/ac adapter back into dock. It is important that the computer is NOT connected to the dock when you power up the dock.

Step 5 - Wait 15-30 seconds for the dock to 'boot' before proceeding.  You do not need to touch the dock at all, just wait.

Step 6 -  Plug the computer back into the dock with the usb-c type cable 

We have found that this resolves MOST issues if there's something strange happening with the dock.

Outcome

You should be able to perform a hard reset for a USB-C/Thunderbolt Docks. 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.