Summary
This article has instructions to try if your USB-C/Thunderbolt dock is acting strangely. We have found that a hard reset for Dell/Lenovo USB-C/Thunderbolt docks resolves MOST issues if there's something strange happening with the dock.
How-To
Task: To perform a hard reset for USB-C/Thunderbolt Docks
Instructions
Step 1 - Unplug computer from dock (usb-c cable)
Step 2 - Unplug dock from power/ac adapter
Step 3 - Hold power button on top of dock for 15-30 seconds
Step 4 - Plug power/ac adapter back into dock. It is important that the computer is NOT connected to the dock when you power up the dock.
Step 5 - Wait 15-30 seconds for the dock to 'boot' before proceeding. You do not need to touch the dock at all, just wait.
Step 6 - Plug the computer back into the dock with the usb-c type cable
We have found that this resolves MOST issues if there's something strange happening with the dock.
Outcome
You should be able to perform a hard reset for a USB-C/Thunderbolt Docks.
Need additional help?
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