Enterprise Technology and Services provides phone and ticket support, 24/7, year-round including holidays.
The Client Services team is an integration of two previously distinct areas (Help Desk and Desktop Support) focusing on providing exceptional customer service and IT solutions to the USNH community. We support students, faculty and staff with their information technology needs via our walk-up locations on each campus.
On Friday, July 19, Enterprise Technology & Services reported a major issue and service outage affecting systems worldwide. This was caused by a bad patch from the CrowdStrike security software. If a simple reboot does not solve the issue, try the following steps which do NOT require Local Administrator privileges. This affects Windows systems only.
This article contains information regarding Antivirus Software; CrowdStrike Falcon and Avira. Antivirus Software is a critical part of securing your computer, institutional data, and your personal information. On University and USNH grant funded Apple Mac systems CrowdStrike Falcon is the required Antivirus. Avira is strongly suggested for personally owned Apple Mac devices.
This article contains information regarding the Antivirus Software CrowdStrike Falcon for Windows devices. Antivirus Software is a critical part of securing your computer, institutional data, and your personal information. On University and USNH grant funded Windows systems CrowdStrike Falcon is the required Antivirus. Microsoft Defender is strongly suggested for personally owned Windows devices.
Users can export their bookmarks or favorites from a browser for backup or migration to a different browser or computer. This article details how to export or import your bookmarks or favorites from Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari for both Windows and MacOS users.
You can sign into a web browser to sync your bookmarks/favorites, history, and settings from that browser for backup or migration to a different browser or computer. This article explains how to sync your data on Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari for both Windows and MacOS users.
This article contains frequently asked questions for graduating and departing students regarding access to IT resources.
This article shows how to find your IP address on an Apple Mac computer through System Preferences.
This article shows how to find your computer's IP address on a Microsoft Windows computer.
This article displays how to find your MAC address on an Apple Mac computer.
This article shows two methods for finding the MAC address on a Microsoft Windows device.
How to find your computer name for a Windows computer.
This article provides instructions on how to tell if your Windows device is joined to the USNH Enterprise Active Directory. There are two ways to determine if a computer is joined to the USNH Active Directory Domain; through the Control Panel on the device, or the Command Prompt app.
This article shows how to clear your web browser's cache, cookies, and history. When you're busy surfing the web, doing research for a paper, or simply watching the latest Internet sensation, your web browser often stores information from the websites you visit, so that when you visit that site again, it will load faster. This information is stored in what is called a "cache" within your Internet browser.
This article includes instructions on how to check if updates are needed on a Windows 10 computer, and how to apply them if necessary.
This article shows how to find the host name or MAC address of a device on both Windows 10 and Mac OS X.
Instructions for how to export your favorites or bookmarks from Internet Explorer to an HTML file, in order to be able to import them into another browser.
This article acts as an IT guide for working off campus and contains information about protecting your passwords and data when doing so.
This article shows how to set up the UKG Dimension (Kronos) mobile app on your device.
This article shows how to add the Keene Q Drive to a user computer.
This article has instructions to try if your USB-C/Thunderbolt dock is acting strangely. We have found that a hard reset for Dell/Lenovo USB-C/Thunderbolt docks resolves MOST issues if there's something strange happening with the dock.
This article has some steps to try if your external monitors are not working.
This article explains how to locate the Serial Number on an Apple Mac or Lenovo device, or the Service Tag on a Dell device.
This article includes instructions for mapping PSU network drives on Windows if you are on-campus with a PSU-owned computer (including lab computers), off-campus with a PSU-owned computer, or a Personal computer.
This article has instructions for how to update your university issued Apple Mac computer after you set a new password. This applies to all campuses.
This article shows how to update a university issued Windows device after changing or resetting your password. This applies to all campuses.
Enterprise Technology & Services supports your use of technology at Keene State College, Plymouth State University and the University of New Hampshire. This article provides a checklist for items to do and know and is arranged by semester.
This article provides links to virus protection software for the USNH community, for both institutional and personal devices.
This article has information about USNH's resources for equitable access to technology, and additionally includes PSU and KSU resources.
Local campuses may have loaner programs with different opportunities for different purposes. This article briefly explains options for loaner laptops for students, faculty, and staff.