Enterprise Technology and Services provides phone and ticket support, 24/7, year-round including holidays.

The Client Services team is an integration of two previously distinct areas (Help Desk and Desktop Support) focusing on providing exceptional customer service and IT solutions to the USNH community. We support students, faculty and staff with their information technology needs via our walk-up locations on each campus.

Antivirus software is essential for securing your computer, institutional data, and personal information. For university and USNH grant-funded Windows and macOS systems, CrowdStrike Falcon is required. For personal devices, Microsoft Defender (for Windows) or Avira (for macOS) is strongly recommended. This article provides links to antivirus software for both institutional and personal devices within the USNH community

This article shows how to clear your web browser's cache, cookies, and history. When you're busy surfing the web, doing research for a paper, or simply watching the latest Internet sensation, your web browser often stores information from the websites you visit, so that when you visit that site again, it will load faster. This information is stored in what is called a "cache" within your Internet browser.

Users can export their bookmarks or favorites from a browser for backup or migration to a different browser or computer. This article details how to export or import your bookmarks or favorites from Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari for both Windows and MacOS users.

You can sign into a web browser to sync your bookmarks/favorites, history, and settings from that browser for backup or migration to a different browser or computer. This article explains how to sync your data on Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari for both Windows and MacOS users.

This article has instructions for how to find the device name on a Windows or MacOS device.

This article shows how to find your computer's IP address on a Windows or MacOS device.

This article shows two methods of how to find a physical hardware MAC address on a Windows or MacOS device.

Use Software Update to install software updates for MacOS and its built-in apps, including Safari. Also use Software Update to install operating system version upgrades when available.
Important: ET&S always recommends you do not store data locally on your computer and that you use OneDrive or another USNH network storage location to store your files so your data is backed up.

This article includes instructions on how to check if updates are needed on a Windows 10/11 computer, and how to apply them if necessary.

This article explains how to locate the Serial Number on an Apple Mac or Lenovo device, or the Service Tag on a Dell device.

Windows 11 offers a redesigned interface, enhanced security features, and improved performance compared to Windows 10. This article provides basic information about upgrading to Windows 11 and instructions for this optional update.

This article contains frequently asked questions for graduating and departing students regarding access to IT resources.

Enterprise Technology & Services supports your use of technology at Keene State College, Plymouth State University, and the University of New Hampshire. This article provides a checklist for items to do and know, arranged by semester.

This article has information about USNH's resources for equitable access to technology, including resources at KSC, PSU and UNH.

This article acts as an IT guide for working off campus and contains information about protecting your passwords and data when doing so.

This article has instructions to try if your USB-C/Thunderbolt dock is acting strangely.  We have found that a hard reset for Dell/Lenovo USB-C/Thunderbolt docks resolves MOST issues if there's something strange happening with the dock.

This article has some steps to try if your external monitors are not working.

Local campuses may have loaner programs with different opportunities for different purposes. This article briefly explains options for loaner laptops for students, faculty, and staff.

This article explains the function of Stolen Device Protection on iPhone and iOS devices and how the one-hour Security Delay can impact customers.

This article shows how to set up the UKG Dimension (Kronos) mobile app on your device.

Mapping to a network drive allows your computer to access a shared storage location on a network, and you can access files and folders on that drive as if they were on your local computer. This article shows how to map your Turing drive to your Windows or MacOS devices.

This article has instructions for how to update your university issued Apple Mac computer after you set a new password. This applies to all campuses.

This article shows how to update a university issued Windows device after changing or resetting your password. This applies to all campuses.

This article shows how to use the scanners in Dimond Library on the UNH Durham campus.