Summary

If you need administrative access to your USNH workstation, please review the options below and choose the one that fits your situation. 

• If you need administrative user privileges on multiple computers (such as a series of lab computers), see Administrative Rights: Alternatives to Administrative Privilege on USNH Computers.

Content

If you need to install standard software:

Use Company Portal (Windows) or Self-Service (Mac) — no admin rights required.

If it’s urgent or an occasional need:

Please schedule a remote session with the Help Desk, or bring your laptop to one of our walk-up locations. We can assist right away.

If you have an ongoing need for administrative access to your workstation:

Follow the steps in this service article - Privileged Access Management (PAM). It explains the current PAM tool (BeyondTrust Privileged Access Management) and the required training and approval process.

Further Readings

Administrative Rights: Alternatives to Administrative Privilege on USNH Computers

Windows Computer: Installing Applications via Company Portal on Intune Managed Workstations

MacOS Computer: Installing Applications via Self-Service App from Jamf

Service - Computer and Device Support

Service - Privileged Access Management (PAM) 

Need additional help?

To submit a support request, please fill out the Computer and Device Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.