Summary
This article explains the process to apply for an exception to the current USNH standard computing models or vendor. This articles is for USNH Faculty or Staff who need to order a non-standard computer model.
Standard Model Exception Process
USNH has a selection of standard computer models available for purchase in the Connection punchout in UShopNH . Options include both laptops and desktops, and both Windows and Apple devices. Standard computer model selections are reviewed and updated regularly by the Client Services team.
If you find that none of our standard computer models fit the intended need for your device (for instance, you need a more rugged model for field work, or more robust specifications to process large data sets), there is an exception process in place so that your purchase may be reviewed, approved, and properly documented in our hardware asset database.
Task: Request an Exception to purchase a non-standard model computer
Instructions
Step 1: Fill out the Computer & Device Support Request Form, selecting "Standard Computer Model Exception" from the "Request Type" drop-down menu.
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To expedite review of your request, please be sure to include the following information:
- Intended business use of the device being purchased
- Reason(s) a USNH standard model does not fit the need
- Information about the computing device you are requesting to purchase (specifications required, model if already selected)
- If you do not have a device selected yet, please include any requirements for the device and our team will be happy to work with you to find something suitable.
- If you are requesting to purchase through an alternate vendor, reason(s) the device cannot be purchased through our contracted vendor, Connection.
- Note: Amazon is not an approved vendor for computing purchases at USNH.
Step 2: Your request will be reviewed by the Endpoint Lifecycle team. The team will reach out with any additional questions or clarification needed, and then either approve your request or work with you to find an alternate solution if the original request is not approved.
Step 3: Once approved, you (or the ET&S technician you are working with) may proceed with placing your order in UShop.
- Important: To expedite commodity approval, please include the TeamDynamix ticket ID for your approved exception in the comments or description of your UShop order.
- All orders for computing devices at USNH must include an asset tag, which can be found in the quick lists on the Connection punchout.
- Orders for Windows devices must also include AutoPilot Preprovisioning for each device, which ensures they are enrolled into our USNH management system.
- Apple devices are automatically enrolled in management upon purchase, but orders must still include a USNH asset tag for each device.
Step 4: Your order will be reviewed by a member of the Client Services UShop commodity approval team, matched with the exception request, and approved if complete. If any required items are missing or we cannot locate a corresponding approved exception ticket, the Requisition will be returned with instructions on what is needed to complete the order.
Please Note: Requests for exceptions to USNH endpoint management or configuration policies must be submitted separately to USNH Cybersecurity using the Cybersecurity Exception Request Form.
Outcome
You are able to submit an exception request and understand the steps in the process.
Standard Model Exception Process FAQ
Questions
Q1 - Where do I find current USNH standard models?
Q2 - A standard model will not fit my needs. How do I ensure that I am getting the best available, educational pricing for a non-standard device that I need to order?
Q3 - What happens if I try to order a non-standard computer (or a computer through a non-standard vendor) in UShop without applying for an exception?
Q4 - Is there anything else that needs to be added for my order to be approved?
Answers
A1 - Where do I find current USNH standard models?
All standard models can be found in the USNH quick lists at the bottom of the Connection landing page when clicking through from UShopNH .
Back to Questions
A2 - A standard model will not fit my needs. How do I ensure that I am getting the best available, educational pricing for a non-standard device that I need to order?
Please put in a Standard Model Exception Request using the Computer & Device Support Request Form (detailed instructions above). A Client Services representative would be happy to work with our Connection sales team to put together a quote for a device that meets your needs at the best available educational pricing.
Back to Questions
A3 - What happens if I try to order a non-standard computer (or a computer through a non-standard vendor) in UShop without applying for an exception?
Once the order hits the commodity approval phase in UShop, the requisition will be returned with instructions on how to apply for an exception.
Back to Questions
A4 - Is there anything else that needs to be added for my order to be approved?
- All orders for computing devices at USNH must include an asset tag, which can be found in the quick lists on the Connection punchout.
- Orders for Windows devices must also include AutoPilot Preprovisioning for each device, which ensures they are enrolled into our USNH management system.
- Apple devices are automatically enrolled in management upon purchase, but orders must still include a USNH asset tag for each device.
Back to Questions
Further Readings
Computer & Device Support Request Form
Cybersecurity Exception Request Form
USNH Endpoint Management Standard
USNH Cybersecurity Exception Standard
USNH IT Inventory Standard
UShopNH
Need additional help?
To submit a support request, please fill out the Computer and Device Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.