The purpose of this article is to provide current ET&S guidelines for determining when a USNH owned device is at the end of its lifecycle.

This article provides minimum and recommended hardware specifications as well as software needs as dictated by specific institution, school, college, or department.

This article explains the process to apply for an exception to the current USNH standard computing models or vendor. This articles is for USNH Faculty or Staff who need to order a non-standard computer model.

This article provides a checklist of items for you to go through to ensure you have everything you need from your old computer before you return it to Enterprise Technology & Services (ET&S) when picking up your replacement device.

This article has some steps to try if your external monitors are not working.

This article explains how to locate the Serial Number on an Apple Mac or Lenovo device, or the Service Tag on a Dell device.

This article provides additional information for established and approved USNH endpoint management standards and policies.

This article provides frequently asked questions and answers regarding managed endpoints, endpoint protection, and replacing managed computers at USNH.

This article provides information about the USNH Endpoint Management life cycle process and support provided through Enterprise Technology & Services (ET&S).

This article explains how to use a secondary account's enhanced privileges to make changes on specific computers. See https://td.usnh.edu/TDClient/60/Portal/KB/Artic... for steps to request a secondary account and permission to use it on specific computers.  Once both those requests have been fulfilled, then you can use the instructions in this article.

This article contains tips for keeping your devices secure.