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This article contains tips for keeping your devices secure.

This article explains how to locate the Serial Number on an Apple Mac or Lenovo device, or the Service Tag on a Dell device.

This article provides additional information for established and approved USNH endpoint management standards and policies.

This article has some steps to try if your external monitors are not working.

This article provides a checklist of items for you to go through to ensure you have everything you need from your old computer before you return it to Enterprise Technology & Services (ET&S) when picking up your replacement device.

This article explains how to use a secondary account's enhanced privileges to make changes on specific computers. See https://td.usnh.edu/TDClient/60/Portal/KB/Artic... for steps to request a secondary account and permission to use it on specific computers.  Once both those requests have been fulfilled, then you can use the instructions in this article.

This article provides information about the USNH Endpoint Management life cycle process and support provided through Enterprise Technology & Services (ET&S).

This article provides frequently asked questions and answers regarding managed endpoints, endpoint protection, and replacing managed computers at USNH.

This article includes frequently asked questions about the macOS upgrade to Big Sur and shows how to download and install it from the Apple Store. MacOS “Big Sur” is the latest Operating System released for the Mac. It introduces many new features to make your Mac experience more secure, optimized, and enjoyable. The KSC ITG has been successfully testing the new Big Sur Operating System and will begin facilitating the upgrades to all Mac devices that meet the upgrade criteria.