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- Knowledge Base
- Technology
- Business Tools & Services
- Microsoft 365 (M365)
- Microsoft OneDrive
Shortly after leaving USNH your OneDrive data will be deleted. This article outlines how to ensure USNH Institutionally owned/shared data will not be lost and how to transfer files from OneDrive to SharePoint. Changing ownership within OneDrive may not work so it is recommended to move the files.
- Knowledge Base
- Technology
- Help, Support, & Training
- Endpoint Management
This article provides additional information for established and approved USNH endpoint management standards and policies.
- Knowledge Base
- Technology
- Help, Support, & Training
This article has information about USNH's resources for equitable access to technology, including resources at KSC, PSU and UNH.
- Knowledge Base
- Technology
- Networks & Connectivity
- VPN
Global Protect is the USNH VPN (Virtual Private Network) solution allowing users to connect into the USNH networks from on- or off-campus to access many secured resources. This article details how to generate and collect client logs for troubleshooting GlobalProtect VPN.
- Knowledge Base
- Technology
- Business Tools & Services
- Central Printing
This article has instructions to manually add PaperCut Direct Print Queues to a computer managed by USNH. These instructions are for managed computers at UNH and the USNH System Office only. For unmanaged or personal devices, use PaperCut Mobility print instead.
- Knowledge Base
- Technology
- Accounts, Passwords, & Access
The University System of New Hampshire is committed to safeguarding your personal data and enhancing the security of our technology systems to protect all USNH institutions, our employees, and our students. This article explains the Account Verification Process that applies to all USNH account holders - students, faculty, staff, contractors, faculty emeriti/ae, alumni/ae, etc.
- Knowledge Base
- Technology
- Networks & Connectivity
- Wireless Network
This article provides information on connecting to Eduroam on a Chromebook.
- Knowledge Base
- Technology
- Networks & Connectivity
- Wireless Network
This article provides information on connecting to Eduroam on an Android Device with the workaround using "unh.edu" as the domain option.
- Knowledge Base
- Technology
- Cybersecurity
This article explains requirements related to the use of institutional IT resources based on the University System of New Hampshire Written Information Security Program (“WISP”). The WISP consists of security policies and standards intended to protect USNH data and are in alignment with applicable laws and regulations.
- Knowledge Base
- Technology
- Cybersecurity
This article contains information regarding Tenable Nessus, including an outline of data elements collected by Tenable Nessus agents, and serves as a privacy policy and justification for deployment. This article is for users and administrators of servers or endpoints that store, process, or transmit sensitive or restricted information.
- Knowledge Base
- Technology
- Help, Support, & Training
- Endpoint Management
This article provides a checklist of items for you to go through to ensure you have everything you need from your old computer before you return it to Enterprise Technology & Services (ET&S) when picking up your replacement device.
- Knowledge Base
- Technology
- Help, Support, & Training
- Endpoint Management
This article explains how to use a secondary account's enhanced privileges to make changes on specific computers. See
https://td.usnh.edu/TDClient/60/Portal/KB/Artic... for steps to request a secondary account and permission to use it on specific computers. Once both those requests have been fulfilled, then you can use the instructions in this article.
- Knowledge Base
- Technology
- Business Tools & Services
- Microsoft 365 (M365)
All USNH institutions were unified into a single M365 tenant, with a single instance of email, OneDrive, SharePoint and Teams, in 2021. This change facilitates better collaboration and communication across our institutions.
- Knowledge Base
- Technology
- Business Tools & Services
- Microsoft 365 (M365)
- Microsoft Outlook (Email)
This article details how to find, view, and copy email headers in Microsoft Outlook on the Web.
- Knowledge Base
- Technology
- Business Tools & Services
- Microsoft 365 (M365)
- Microsoft Outlook (Email)
This article provides some common fixes for Outlook Desktop App for both Windows and Mac users.