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- Knowledge Base
- Technology
- Wi-Fi & Network
- Wireless Network
This article provides information on connecting to the USNH wireless network eduroam on a Chromebook.
- Knowledge Base
- Technology
This article has information about USNH's resources for equitable access to technology, including resources at KSC, PSU and UNH.
- Knowledge Base
- Technology
- Computers & Printing
- USNH Managed Computers
This article provides additional information for established and approved USNH endpoint management standards and policies.
- Knowledge Base
- Technology
- Computers & Printing
- USNH Managed Computers
The purpose of this article is to provide current ET&S guidelines for determining when a USNH owned device is at the end of its lifecycle.
- Knowledge Base
- Technology
- Computers & Printing
- USNH Managed Computers
This article provides information about the USNH Endpoint Management life cycle process and support provided through Enterprise Technology & Services (ET&S).
- Knowledge Base
- Technology
- Computers & Printing
- USNH Managed Computers
This article provides a checklist of items for you to go through to ensure you have everything you need from your old computer before you return it to Enterprise Technology & Services (ET&S) when picking up your replacement device.
- Knowledge Base
- Technology
- Computers & Printing
- USNH Managed Computers
This article explains how to use a secondary account's enhanced privileges to make changes on specific computers. See
https://td.usnh.edu/TDClient/60/Portal/KB/Artic... for steps to request a secondary account and permission to use it on specific computers. Once both those requests have been fulfilled, then you can use the instructions in this article.
- Knowledge Base
- Technology
- IT Security
This Knowledge Bulletin provides initial guidelines on the use and procurement of generative artificial intelligence (AI) tools, such as OpenAI’s ChatGPT, Google Bard, and Microsoft Copilot, within the University System of New Hampshire (USNH).
- Knowledge Base
- Technology
- Email & Communication
- Email (Outlook)
This article details how to find, view, and copy email headers in Microsoft Outlook on the Web.
- Knowledge Base
- Technology
- Email & Communication
- Email (Outlook)
This article provides some common fixes for Outlook Desktop App for both Windows and Mac users.
- Knowledge Base
- Technology
- Wi-Fi & Network
- VPN
Global Protect is the USNH VPN (Virtual Private Network) solution allowing users to connect into the USNH networks from on- or off-campus to access many secured resources. This article details how to generate and collect client logs for troubleshooting GlobalProtect VPN.
- Knowledge Base
- Technology
- Wi-Fi & Network
- Wireless Network
This article provides information on connecting to the USNH eduroam wireless network on an Android Device with the workaround using "unh.edu" as the domain option.
- Knowledge Base
- Technology
- Software & Applications
- Microsoft OneDrive
Shortly after leaving USNH your OneDrive data will be deleted. This article outlines how to ensure USNH Institutionally owned/shared data will not be lost and how to transfer files from OneDrive to SharePoint. Changing ownership within OneDrive may not work so it is recommended to move the files.
- Knowledge Base
- Technology
- Computers & Printing
- Printing
This article has instructions to manually add PaperCut Direct Print Queues to a computer managed by USNH. These instructions are for managed computers at UNH and the USNH System Office only. For unmanaged or personal devices, use PaperCut Mobility print instead.
- Knowledge Base
- Technology
- Accounts & Access
The University System of New Hampshire is committed to safeguarding your personal data and enhancing the security of our technology systems to protect all USNH institutions, our employees, and our students. This article explains the Account Verification Process that applies to all USNH account holders - students, faculty, staff, contractors, faculty emeriti/ae, alumni/ae, etc.