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Enterprise Technology and Services provides phone and ticket support, 24/7, year-round including holidays.

The Client Services team is an integration of two previously distinct areas (Help Desk and Desktop Support) focusing on providing exceptional customer service and IT solutions to the USNH community. We support students, faculty and staff with their information technology needs via our walk-up locations on each campus.
This article explains how to locate the Serial Number on an Apple Mac or Lenovo device, or the Service Tag on a Dell device.
This article provides additional information for established and approved USNH endpoint management standards and policies.
This article provides a checklist of items for you to go through to ensure you have everything you need from your old computer before you return it to Enterprise Technology & Services (ET&S) when picking up your replacement device.
How to sign into the Office 365 Desktop Client for both Windows and Mac users.
This article details how to toggle the Focus Inbox on Outlook Desktop App for both Windows and MacOS users.
The Outlook Desktop App is a Microsoft email client. Users can sign in using their USNH email. This article provides step-by-step instructions for setting up your account in the Outlook Desktop App on both Windows and MacOS.
This article provides instructions on how to access public folders in the Outlook desktop app for both the Windows and Mac operating systems.
This article provides instructions on how to upload, save, and share files and folders in Teams on your computer, and mobile devices.
This article provides instructions on how to access Microsoft Teams from a browser (, and the Office desktop application. It also provides links for downloading the mobile application.
You can synchronize your Microsoft SharePoint and Teams files to a folder on your computer allowing you to work directly in File Explorer and access files even when you're offline. If you make changes to a file while off line those files are automatically synchronized when you go back online. You no longer need to copy files to and from your sites to your computer, so your files are always up to date.
This article provides information about the USNH Endpoint Management life cycle process and support provided through Enterprise Technology & Services (ET&S).
This article provides frequently asked questions and answers regarding managed endpoints, endpoint protection, and replacing managed computers at USNH.
This article details how to turn on automatic desktop refresh in TeamDynamix.