Summary

This article describes what to do if Kaltura media is not displaying in the browser as expected.

Content

There may be instances where Kaltura media may not display in the browser as expected. Typically a blank spot where the media should appear indicates it did not load correctly.

This can occur if the browser detects that the content is being delivered in an insecure (http) method within a secure (https) setting like Canvas. The browser blocks the content because it is believed to be unsafe.

To view the content anyway, please follow these instructions to allow the content.

Chrome

Google Chrome Help - Manage warnings about unsafe sites 

Firefox

Mozilla Support - Mixed content blocking in Firefox 

Microsoft Edge

Microsoft Support - How can SmartScreen help protect me in Microsoft Edge? 

Apple Safari

Apple Support - Avoid fraud by using encrypted websites in Safari on Mac 

Further reading

Google Chrome Help - Manage warnings about unsafe sites 

Mozilla Support - Mixed content blocking in Firefox 

Microsoft Support - How can SmartScreen help protect me in Microsoft Edge? 

Apple Support - Avoid fraud by using encrypted websites in Safari on Mac 

Need additional help?

Please fill out the Lecture Capture web form with as much information as possible, or contact the Technology Help Desk on your local campus.