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Summary
This article has instructions to set up and use PaperCut's Mobility Print on your personal devices or computers. After you set up Mobility Print on a device, then you can print to PaperCut printers from that device. Set up Mobility Print on each personal device from which you want to print.
Mobility Print is also an alternative for UNH-managed MacOS computers where you log into the computer with a local account name (like John Doe) that does not match your USNH username (like jbd2519). Installing Mobility Print on institutionally managed devices requires administrative access which may require assistance from a Client Services Desktop Support technician.
Mobility Print supports the following operating systems:
- Windows
- MacOS
- Apple iOS
- Android
- ChromeOS
How-To
Task: Set up the Follow-Me Printers using PaperCut's Mobility Print on your personal device or computer (or some UNH-managed MacOS computers)
Before you begin
- If you are on-campus, make sure you are connected to Eduroam (wireless) or Ethernet (wired).
- If you are off-campus, make sure you are connected to the VPN.
If you are on a UNH-owned MacOS computer, please first see the instructions below to prepare for Mobility Print BEFORE you try to follow these steps. PSU-owned and KSC-owned MacOS computers do not require Mobility Print because they are already configured correctly to use instructions for Printing from a Managed Computer - MacOS.
Instructions
Step 1 - Download the Mobility Print client from the appropriate campus location:
- KSC
- PSU
- UNH
- USNH System Office
The download page attempts to detect your operating system (box 1 in image below). If the operating system is correct, choose the Download button (box 2).
If your operating system (OS) is not detected correctly, click on the correct OS for your device from the links at the bottom of the download screen (box 3).
Click for full-size image
Step 2 - Follow the on-screen installation instructions provided for your operating system.
Step 3 - When the installation is complete, the corresponding campus Follow-Me printers will be available on your device.
- KSC
- PSU
- PSU_BW_EMPLOYEE
- PSU_COLOR_EMPLOYEE
- UNH
- UNH_BW_EMPLOYEE
- UNH_COLOR_EMPLOYEE
- USNH System Office
- UNH_BW_EMPLOYEE
- UNH_COLOR_EMPLOYEE
Step 4 - You can now print to one of the Follow-Me printers as you normally would print on your device. See detailed instructions for how to print from MacOS or from Windows.
Important: Each time you print, your device will ask you for a username and password. Erase anything already in the boxes (such as your name), and type your USNH username ONLY, NOT username@usnh.edu (e.g. jbd2519, NOT jbd2519@usnh.edu) and USNH password. Your operating system may have the option to save this information after the first time, to make it easier to print.
Step 5 - After you send your document to one of the Follow-Me printers, you can go to a PaperCut Xerox printer and release your print job using the posted QR code, using the printer control panel (tap-to-release), or through a web browser.
Outcome
You have set up the Follow-Me Printers using PaperCut's Mobility Print on your personal device or computer. You are able to print to PaperCut printers on campus.
Task: To prepare for Mobility Print on a UNH-owned MacOS computer
Instructions
Part A: Check if your computer's Home Folder name matches your USNH username
Step 1 - Open the Finder application
Step 2 - Click on the "Go" menu in the top bar
Step 3 - Select the "Home" folder
Step 4 - Compare your Home Folder name to your USNH username (like jbd2519)
Part B: Remove conflicting printer settings from UNH-managed MacOS computer
Step 5 - Click on the Apple Menu in the upper left
Step 6 - Open System Settings then Printers & Scanners (note that the exact terminology and layout may vary depending on the version of MacOS on the computer)
Step 7 - Click the lock symbol in the lower left to allow changes to these settings.
Note: If you do not see the lock or if it won't let you click it, then you will not be able to complete this process on your own. Please reach out to a Client Services Desktop Support technician or visit one of our campus operating locations with your computer for assistance.
Step 8 - Select (highlight) UNH_BW_EMPLOYEE in the printer list
Step 9 - Click Minus (-) in the lower left to remove this printer setting
Step 10 - Select (highlight) UNH_COLOR_EMPLOYEE in the list and click Minus (-) to remove this printer setting as well
Step 11 - Close the System Settings window
Step 12 - Continue to Set up Mobility Print using the instructions in the Task above.
Outcome
You have removed the conflicting printer settings for the UNH_BW_EMPLOYEE and UNH_COLOR_EMPLOYEE printers on your UNH-managed MacOS computer. You may now continue to Set up Mobility Print using the instructions in the Task above.
If you are not able to complete these steps, please reach out to a Client Services Desktop Support technician or visit one of our campus operating locations with your computer for assistance.
Further Readings
Print to one of the Follow-Me printers - MacOS
Print to one of the Follow-Me printers - Windows
PaperCut Print: Printing from a Managed Computer - MacOS
PaperCut Print: Releasing Print Jobs via QR Code
PaperCut Print: Releasing Print Jobs via Xerox Tap-to-Release
PaperCut Print: Releasing Print Jobs via Web Browser
PaperCut Print: Resources
GlobalProtect VPN: General Information and Resources
Need additional help?
Use the “Request Printer Help” button on the Central Printing Service page to submit a support request with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.