Endpoint Management: About the Endpoint Life Cycle


This article provides information about the USNH Endpoint Management life cycle process and support provided through Enterprise Technology & Services (ET&S).



The ET&S Client Services team provides support for university-owned endpoints at USNH – the computers, laptops, and other devices that connect to USNH campus networks or to USNH resources online. 

Client Services is responsible for life cycle management from procurement to equipment end-of-life, and ensuring all USNH devices meet USNH Endpoint Management Standards. All equipment purchased with Institutional funds, including grants, is USNH property and subject to USNH Policies concerning the Operation and Maintenance of Property. No personal funds shall be combined for the purchase of endpoints.


Standard Model Procurement 

USNH has selected standard types of equipment, such as computers, docking stations, monitors, keyboards, and mice, to enable bulk purchasing and improve USNH’s bargaining power. If the standard computer features are not suitable for your needs, you may use a Standard Computer Model Exception process that requires a justified business need. 


What Client Services can do for you 

Client Services keeps a supply of our standard computer models and common accessories on each of the USNH campuses. This allows us to act quickly if there is a need. Also, our technicians can help you choose an endpoint computer, laptop, or other device based on business needs.

Depending on availability of devices, technicians may deploy a device from our on-campus stock or help you with an order through UShop. Technicians will obtain the device, set it up for the USNH environment, and arrange a time for you to pick up your new device at one of our walk-up locations.

During your pick-up visit, we will have you sign into your new device and into your USNH account. Technicians will help configure Wi-Fi, your email, networked printers, and cloud storage solutions for data backup; and can assist with installing user-specific licensed software if required. Technicians will accept the return of your old device. 

Note: Incidental personal use of endpoints is expected; however, you are responsible for the backup of non-institutional data from your institutional device.   


Further Readings

Client Services: In-Person Service Hours and Locations

Endpoint Management: FAQ

Endpoint Management: Preparing for a Replacement Computer

USNH Endpoint Management Standards


Need additional help?

Standard Computer Model Exception - Service Request 

Desktop Support - Service Request  

To submit a support request, please fill out the ET&S Desktop Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person

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Article ID: 4901
Mon 4/15/24 10:32 AM
Fri 4/19/24 4:39 PM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office