Summary

This article details the troubleshooting steps to use if any features are unexpectedly grayed out in the Outlook Desktop App for MacOS.

Environment

Microsoft Outlook Desktop App for MacOS

Issue

If any of the features in your Mac Outlook Desktop App are grayed out, try these steps to fix the issue:

Resolution

Step 1 - Open Microsoft Outlook

Step 2 - Click Outlook > Preferences

Step 3 - Select the General icon (top row)

Step 4 - Uncheck the Hide On My Computer folder's check box

Step 5 - Close all dialog boxes and Quit Outlook

Step 6 - Relaunch the Outlook application

Result 

Features should function again

Need additional help?

For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:

• USNH M365 Learning Pathways: On-Demand Online Walk-throughs, Tutorials, & Guides for M365 Products
  https://universitysystemnh.sharepoint.com/sites/M365LP/
• SharePoint Success Site: Learn How to Plan, Build, Launch, Share, & Manage Your Sites
  https://universitysystemnh.sharepoint.com/sites/SharePointSuccessSite/

Learn more about the great tools our Microsoft 365 Learning sites offer!

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