Outlook: Troubleshooting Grayed Out Features in the Mac Desktop App

Summary

This article details the troubleshooting steps to use if any features are unexpectedly grayed out in the Outlook Desktop App for MacOS.

Environment

Microsoft Outlook Desktop App for MacOS

Issue

If any of the features in your Mac Outlook Desktop App are grayed out, try these steps to fix the issue:

Resolution

Step 1 - Open Microsoft Outlook

Step 2 - Click Outlook > Preferences

Step 3 - Select the General icon (top row)

Step 4 - Uncheck the Hide On My Computer folder's check box

Step 5 - Close all dialog boxes and Quit Outlook

Step 6 - Relaunch the Outlook application

Result 

Features should function again

Need additional help?

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• USNH M365 Learning Pathways: On-Demand Online Walk-throughs, Tutorials, & Guides for M365 Products
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• SharePoint Success Site: Learn How to Plan, Build, Launch, Share, & Manage Your Sites
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