Microsoft Teams: Converting a USNH User from an Unverified User to a Verified User in Microsoft Teams Meetings and Understanding Unverified, Guest or External Users

Summary

This article walks through how a USNH user might appear as unverified and what to do. It also has general information about Unverified, Guest, and External users. 

How-To

Task: A description of the task that your users are looking to accomplish.

 

Instructions

 

Understanding Unverified, External, and Guest Users

Sometimes you will see the word “Unverified” next to a person’s name in a Teams meeting participants list. This usually means that the person joined the meeting via a link without logging into Teams.

You may also see "External" next to some participants names. 

Additionally you may also see  "Guest" next to some participant names.

If you would like to read about unverified, external or guest users in Teams: Microsoft has an article - Plan for meetings with external participants in Microsoft Teams

You can also learn more about Communicating with users from other organizations.  

If you want to find out more about Guest users please see our Knowledge Base article Team: Adding/Managing Guest Collaborators

 

 

Your Account Shows up as Unverified 

Other participants can see that you are unverified, and you can also see yourself as unverified if you are not logged in with a recognized Microsoft account. 

Depending on how the meeting is setup, unverified users may not have access to all of the meeting features. For this reason, USNH recommends that all USNH users sign in when prompted before joining a Teams meeting.

A screenshot of an unverified user

Log into Teams When Joining a Meeting - in the App or Browser

  • If you are already logged into Teams somewhere on your computer when you click a Teams link, you will be automatically signed into Teams.
  • If you are not logged in anywhere on your computer when you click a meeting link, you will be prompted to Type your name and Join Now or sign in.
  • Click the Sign in link rather than manually entering your name and clicking the Join now button.

A screenshot of an unverified user signing in with the Teams App

 

Changing an Unverified Status when in a Teams Meeting

If you join a meeting without logging into Teams and notice that you are unverified:

  • Exit the meeting by clicking the Leave button.
  • A message should appear allowing you to Sign in
Sign in message after leaving a meeting when unverified

 

Outcome

Users will learn how to join meetings as a verified user and begin to understand unverified, guest, or external user accounts. 

 

Further Readings

Plan for meetings with external participants in Microsoft Teams

Communicating with users from other organizations

Team: Adding/Managing Guest Collaborators

 

 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

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