Zoom and Microsoft Teams: FAQ

The following are frequently asked questions related to the Zoom to Microsoft Teams transition.

Summary

The following are frequently asked questions related to the Zoom to Microsoft Teams transition.

 

Questions​ 

General Questions and Timeline 

Q1 - Why are we transitioning from Zoom to Teams?  

Q2 - Can non-USNH/external people join a USNH Teams meeting?

Q3 - When will the transition take place?  

Q4 - Do I have a basic or pro Zoom license? 

Access and Setup 

Q5 - How do I access Microsoft Teams?

Q6 - What are the system requirements for Teams?  

Features and Functionality 

Q7 - What features does Teams offer that Zoom does not?  

Q8 - Can I require meeting registration in Teams?

Q9 - Does Teams have breakout rooms? 

Q10 - Can I record my meetings in Teams? 

Q11 - Can I or others share our screens during a Teams meeting?

Q12 -  Is there a waiting room option in Teams? 

Q13 - Does Teams have co-hosts and/or alternative hosts? 

Q14 -  Does Teams have an option for very large meetings like a Zoom webinar? 

Q15 -  What accessibility features are in Teams?   

Q16 - Does Teams have an attendance feature? 

Q17 - Can I use Teams in Canvas? 

Q18 - How many people can join a Teams meeting? 

Q19 - Can I schedule meetings in Teams like I did in Zoom?  

Transition Support 

Q20 -  Will there be training sessions for using Teams?  

Q21 - Who can I contact for support during the transition?  

Troubleshooting 

Q22 - What should I do if I encounter technical issues with Teams?  

Answers

 

A1 - Why are we transitioning from Zoom to Teams?

• The transition to Microsoft Teams is part of an ongoing effort to streamline communication and collaboration across USNH and provide cost-effective solutions to meet all business needs. Teams offers integrated features such as chat, file sharing, and collaboration tools that enhance productivity and connectivity.

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A2 -  Can non-USNH/external people join a USNH Teams meeting?

• Yes! You can allow external users to attend your meeting. External users can join without having a Microsoft 365 account via their browser

Microsoft Support - Join a meeting without an account in Microsoft Teams

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A3 - When will the transition take place?  

• The transition will begin in July 2024 and is expected to be completed by May 2025. Individual units will be getting detailed communications on plans for when their users should plan to transition.  

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A4 - Do I have a basic or pro Zoom license? 

New users entering USNH will be given a basic license beginning August 19, 2024. If you are new to USNH employee after August 19, 2024 and need a pro license, the new employee should submit a ticket on their own behalf. Legacy users will maintain their pro-license until further communication is given to their department on the transition. Find out more information between differences between basic and pro in our Knowledge Base article Zoom - Differences in Basic & Pro Licensing. If logged into Zoom in the app, you can check your license by going to your upper right-hand profile. Click on your profile image or placeholder, then click on Settings and then Profile. Here you'll be able verify if you have a pro account (ie Licensed) or a Basic account as it will either state Licensed or Basic. 

 

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A5 - How do I access Microsoft Teams? 

• You can access Teams through the desktop app, web browser, or mobile app. Download the app from the Microsoft website or your device’s app store, and log in using your institutional credentials. Read our Knowledgebase article on Accessing Microsoft Teams for more information. 

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A6 - What are the system requirements for Teams?  

• Teams is compatible with Windows, macOS, iOS, and Android. Find out More about Teams through our Microsoft Teams area in the Knowledge Base. 

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A7 - What features does Teams offer that Zoom does not?  

• Teams integrates with other Microsoft 365 apps, offering features such as persistent chat, file sharing, and collaboration on documents in real-time. It also provides robust security and compliance features. 

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A8 - Can I require meeting registration in Teams?

• Yes. This requires using Teams Meetings Webinars.  Find out more about webinars: Get Started with Teams Meetings Webinars

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A9 - Does Teams have breakout rooms? 

• Yes, breakout rooms are available in any meeting with less than 300 people. You may assign meeting attendees to breakout rooms before or during the meeting. 

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A10 - Can I record my meetings in Teams? 

•  Any Teams meeting or call can be recorded for future viewing. The recording captures audio, video, and screen sharing activity, and you can share it securely across your organization. The recording is processed and saved to OneDrive or Sharepoint depending on the type of meeting. 
• Microsoft Support - Record a meeting in Microsoft Teams  

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A11 - Can I or others share our screens during a Teams meeting?

• Yes. You may choose to present your entire screen, a window, a PowerPoint file, or a whiteboard. By default, any meeting participant is a presenter and can share screens. There are options available to restrict sharing to only certain participants. 
• Microsoft Support - Share content in Microsoft Teams meetings

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A12 - Is there a waiting room option in Teams? 

• Yes. Teams call it the lobby. The meeting lobby keeps participants from joining a meeting until they’re admitted by an organizer, co-organizer, or presenter. 
• Microsoft Support - Using the lobby in Microsoft Teams meetings  

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A13 - Does Teams have co-hosts and/or alternative hosts?

• Yes. There are four roles in Teams meetings: Organizer, Co-organizer, Presenter, and Attendee

• Microsoft Support - Roles in Microsoft Teams meetings  

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A14 - Does Teams have an option for very large meetings like a Zoom webinar? 

• Yes. Teams also has webinars. Please reach out to ET&S if you have questions about Zoom or Teams Meetings Webinars.  
• Microsoft Support - Get started with Microsoft Teams webinars  

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A15 - What accessibility features are in Teams?  

• Teams has many accessibility features including live machine generated captions, screen reader support, high contrast mode, and meeting transcripts. Microsoft offers the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. 
• Microsoft Support - Make your Microsoft Teams meetings, calls, and messages accessible to people with disabilities  
• Microsoft Support - Microsoft Disability Answer Desk 

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A16 - Does Teams have an attendance feature? 

• Yes, after enabling the feature, you may download the attendance reports after the meeting. 
• Microsoft Support - Manage meeting attendance reports in Microsoft Teams   

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A17 - Can I use Teams in Canvas? 

• Yes. There is a Microsoft integration in Canvas. 
• Microsoft Apps (Integrations) in Canvas FAQ

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A18 - How many people can join a Teams meeting? 

• You may have up to 1000 people in the same meeting.

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A19 - Can I schedule meetings in Teams like I did in Zoom?  

• Yes, you can schedule meetings directly in Teams or through Outlook. Teams meetings can be scheduled as one-time or recurring events, and you can invite participants via email.  

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A20 - Will there be training sessions for using Teams?  

• Yes, we will offer training sessions and resources to help you get acquainted with Teams. Check our Training Calendar for upcoming sessions and access our Teams Meetings area of the Knowledge Base for guides and tutorials.  If you want to know Microsoft Teams better there is a great App called Training Assistant you can find under Apps in Microsoft Teams (see below). We'll be adding recorded sessions to our Documentation and Training channel.  
• Additionally, if you would like to more generally about Microsoft Teams as a whole, we have the USNH Microsoft 365 Learning Pathways SharePoint we recommend Get Started with Microsoft Teams. 

 

 

 

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A21 - Who can I contact for support during the transition?  

For any issues or questions, please contact our ET&S support team. We are here to assist you throughout the transition.

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A22 - What should I do if I encounter technical issues with Teams?

If you experience technical issues, try restarting the app or your device. If the problem persists, contact our ET&S support team. 

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Conclusion

We appreciate your cooperation and patience during this transition. Our goal is to enhance our communication and collaboration capabilities with Microsoft Teams. Thank you for your support! 

Further Readings

USNH Knowledge Base Articles:

• Microsoft Apps (Integrations) in Canvas FAQ

Microsoft Support Documentation  :

• Microsoft Support - Schedule a meeting with registration in Microsoft Teams 
• Microsoft Support - Use breakout rooms in Microsoft Teams meetings 
• Microsoft Support - Record a meeting in Microsoft Teams 
• Microsoft Support - Share content in Microsoft Teams meetings 
• Microsoft Support - Using the lobby in Microsoft Teams meetings 
• Microsoft Support - Roles in Microsoft Teams meetings 
• Microsoft Support - Get started with Microsoft Teams webinars 
• Microsoft Support - Make your Microsoft Teams meetings, calls, and messages accessible to people with disabilities 
• Microsoft Support - Microsoft Disability Answer Desk 
• Microsoft Support - Join a meeting without an account in Microsoft Teams 
• Microsoft Support - Manage meeting attendance reports in Microsoft Teams 

 

Need additional help?

For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:

• USNH M365 Learning Pathways: On-Demand Online Walk-throughs, Tutorials, & Guides for M365 Products
  https://universitysystemnh.sharepoint.com/sites/M365LP/
• SharePoint Success Site: Learn How to Plan, Build, Launch, Share, & Manage Your Sites
  https://universitysystemnh.sharepoint.com/sites/SharePointSuccessSite/

Learn more about the great tools our Microsoft 365 Learning sites offer!

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.