Summary
This article explains how to update your MFA verification methods if you are replacing a phone or mobile device that you use for MFA.
Content
Getting a new phone or mobile device? Make sure to update your MFA settings BEFORE you move off your old one!
If you are planning on replacing a phone or mobile device that you use for multi-factor authentication (MFA) verification, be sure to both
A. Install and set up the free Microsoft Authenticator App BEFORE you you move off your old phone or device:
and
B. Add or confirm your backup MFA verification methods BEFORE you move off your old phone or device:
After you have two or more MFA methods and have your existing phone number ported to a new phone or device, then you are ready to follow these steps:
Important: If you did NOT have a backup MFA method on your old phone, then you must call the Technology Help Desk or visit in person to set up the Microsoft Authenticator app on your new phone or device.
Further Readings
MFA: Installing the Microsoft Authenticator App
MFA: Setting up Multi Factor Authentication (MFA) for M365 - using a computer (recommended method)
MFA: Setting up Microsoft Authenticator App using Mobile Phone/Device only
MFA: Adding Backup Multi-Factor Authentication (MFA) Methods
MFA: Setting up Authenticator App on a new phone
MyAccount: Managing Account Verification Methods
MFA: Using Authenticator App without Cell Service
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.