Summary
This article provides answers to frequently asked questions about your USNH Outlook email account and associated email addresses.
Each member of the USNH faculty, staff, and student body is issued an Outlook email account to be used for official USNH communications, configuring Canvas accounts, and other associated applications such as Zoom, Teams, OneDrive, Qualtrics, Kaltura, Turnitin, Chalk & Wire, etc.
Questions
Q1 - What is my USNH email address?
Q2 - How do I access my USNH email account?
Q3 - How do I locate my USNH email address?
Q4 - Why do I have more than one email address?
Q5 - What if someone sends me email to an alias email address that I am not checking?
Q6 - Why is my root email address displayed in Canvas?
Q7 - How can I access my USNH Outlook email account on a phone or mail client?
Q8 - Can I forward my USNH Outlook email messages to another account?
Answers
A1 - What is my USNH email address?
For most people, your USNH email address is of the form: FirstName.LastName@campus.edu
- For example, Jill.Doe@keene.edu, Jane.Doe@plymouth.edu, or Jim.Doe@unh.edu
USNH Campus addresses:
- KSC: FirstName.LastName@keene.edu
- PSU: FirstName.LastName@plymouth.edu
- UNH: FirstName.LastName@unh.edu
- UNH Law: FirstName.LastName@law.unh.edu
- USNH System Office: FirstName.LastName@usnh.edu
Some people may have a slight variation on this norm. For example (this list is not all the possibilities):
- If someone else has a similar name to yours, there may be a number after your LastName. For example: Jim.Doe1@unh.edu
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A2 - How do I access my USNH email account?
Access your USNH campus email Outlook account at https://outlook.office.com/
When prompted log in using your username@usnh.edu, password, and multi-factor authentication (MFA)
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A3 - How do I locate my USNH email address?
Step 1 - Access your USNH campus email Outlook account
Step 2 - Click on your name in the upper right corner of the window.
- Note: You may see your username@usnh.edu, but that is NOT your email address. It is your "fully qualified username" which serves as a unique identifier for you within all the USNH institutions.
Step 3 - Select View account.
Step 4 - A new window opens displaying all your account information including your email address.
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A4 - Why do I have more than one email address?
Everyone has a primary email address that is associated with their primary or home campus within USNH. As discussed in Question 1 above, your primary email address is usually of the form: FirstName.LastName@campus.edu
You may also have another email addresses called an email alias. If you are affiliated with multiple institutions within USNH, you may have multiple alias email addresses.
If your first or last name changes, a new email address alias can be created for you.
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A5 - What if someone sends me email to an alias email address that I am not checking?
You have one root email address and one or more alias email addresses, but only one Outlook email account. All your email is directed to your one Outlook email account no matter which of your email addresses are used.
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A6 - Why is my root email address displayed in Canvas?
Your root email address (username@campus.edu) is the default email address in Canvas.
Your root email address is the unique identifier between Canvas and affiliated applications such as Kaltura. If you change the default email address in Canvas you lose access to these affiliated applications and your work created within them.
- Important:
Do NOT change your default email address in Canvas.
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A7 - How can I access my USNH Outlook email account on a phone or mail client?
Refer to this article on setting up your campus email account.
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A8 - Can I forward my USNH Outlook email messages to another account?
Email forwarding is disabled for employees.
Refer to these instructions for students to forward your USNH Outlook email messages to another account.
For future reference, leave a copy of the email message in your USNH Outlook account.
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Further Readings
Outlook: Setting up your Campus Email Account
USNH campus email Outlook account - https://outlook.office.com/
Need additional help?
Submit an Email Services support request with as much detail as possible, or visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.
For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:
Learn more about the great tools our Microsoft 365 Learning sites offer!