Summary
This article details how to turn the focused inbox on or off and how to manage messages in the focused inbox in Microsoft Outlook on the Web.
If you are using Outlook Desktop App, please see Outlook: Managing Focused Inbox in Outlook Desktop Application
How-To
Task: To turn the focused inbox on or off in Microsoft Outlook on the Web
Note: Focused Inbox is On by default.
Instructions
Step 1 - Select the settings Cog > View all Outlook settings
Step 2 - Make sure Mail is highlighted, and choose the layout tab
Step 3 - Under the focused inbox select if you would like your messages sorted
Outcome
The Focused and Other tabs will appear/disappear at the top of your mailbox
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Task: To change how your messages get organized in the focused inbox
Instructions
Step 1 - From your inbox, Right-click (Windows) / Control+click (MacOS) the message you want to sort differently
Step 2 - If moving a single message from choose Move >Move to Other/Focused inbox. Choose Always move to Other/Focused inbox if you want all future messages from the sender to be delivered to the Other/Focused tab.
Outcome
You can move messages between the tabs and control future messages by sender.
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Further Readings
Outlook: Managing Focused Inbox in Outlook Desktop Application
Microsoft Support: Focused Inbox for Outlook
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