Outlook: Managing Focused Inbox in Outlook on the Web


This article details how to turn the focused inbox on or off and how to manage messages in the focused inbox in Microsoft Outlook on the Web.

If you are using Outlook Desktop App, please see Outlook: Managing Focused Inbox in Outlook Desktop Application



Task: To turn the focused inbox on or off in Microsoft Outlook on the Web

Note: Focused Inbox is On by default.


Step 1 - Select the settings Cog > View all Outlook settings

Step 2 - Make sure Mail is highlighted, and choose the layout tab

Step 3 - Under the focused inbox select if you would like your messages sorted​​​​​​

setting of focused inbox



 The Focused and Other tabs will appear/disappear at the top of your mailbox

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Task: To change how your messages get organized in the focused inbox


Step 1 - From your inbox, Right-click (Windows) / Control+click (MacOS) the message you want to sort differently

Step 2 - If moving a single message from choose Move >Move to Other/Focused inbox. Choose Always move to Other/Focused inbox if you want all future messages from the sender to be delivered to the Other/Focused tab. 



You can move messages between the tabs and control future messages by sender.

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Further Readings

Outlook: Managing Focused Inbox in Outlook Desktop Application

Microsoft Support: Focused Inbox for Outlook 


Need additional help?

For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:

Learn more about the great tools our Microsoft 365 Learning sites offer!

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

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Article ID: 1083
Fri 7/19/19 5:49 PM
Mon 5/6/24 9:45 AM
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