Task: This article will discuss how to add a non-USNH user or a Basic account user to a meeting as a Co-host.
Instructions:
Adding a user as an Alternative Host:
There may be times when a non-UNH user will be invited to a Zoom meeting perhaps as a guest speaker or just to participate in the meeting. When you initially set up the meeting the alternate host can be added to the Alternative Hosts field. In order to preset the alternate host that user must have a USNH email address whether @unh.edu or @keene.edu, @plymouth.edu etc. Please note Alternative hosts must have pro-licensed accounts. If you would like to add a user with a basic account to help with a meeting, or someone outside of USNH, it is best to add them as a co-host.
User is outside of USNH or has a Basic Account:
If the user is not part of the UNH community or if they have a Basic account, you need to assign the Co-Host role after they join the meeting. Follow the instructions below.
- Schedule a Zoom meeting
- Send the link to the Non-UNH participant
- Once the meeting starts and the outside participant joins
- Use the participants panel, click on users name, choose More
- Make participant Host or Co-host
The original host can always take the Host role back using the Participants window in Zoom.
User not found:
In the event you are attempting to add someone as an alternative host and that user has a USNH email but the system will not allow you to add them giving a message of
"XXXX@XXXX.edu is not a user in your Zoom account" or "One or more people you want to add as alternative hosts are not licensed users or are not members of this account. Remove the following users to continue: XXXX@XXXX.edu"
NOTE: USNH campus email must be in the format of username@campus.edu: example - jbd2519@keene.edu NOT John.Doe@keene.edu
This can mean two things 1. Either they have a Zoom Basic License or 2.The person you are attempting to add has not formally activated their Zoom account yet. If they need to log into Zoom using their USNH credentials in order to activate their Zoom account they can follow these instructions: Zoom: How to Sign In. You can double check your account license following the Instructions on our Zoom and Microsoft Teams FAQs page.
Outcome:
The user will understand how to add a non-USNH user to a Zoom meeting.
Further reading:
Zoom: How to Sign In
Designating an Alternate Host
Need additional help?
Please fill out the Zoom Web Conferencing help form with as much detail as possible, or contact the Technology Help Desk on your local campus.