Zoom and Microsoft Teams: FAQ

Summary

The following are frequently asked questions related to the Zoom to Microsoft Teams transition.

 

Questions​ 

General Questions and Timeline 

Q1 - Why are we transitioning from Zoom to Teams?

Q2 - Can non-USNH/external people join a USNH Teams meeting?

Q3 - When will the transition take place?

Q4 - Do I have a basic or pro Zoom license?

 

Access and Setup 

Q5 - How do I access Microsoft Teams?

Q6 - What are the system requirements for Teams?

 

Features and Functionality 

Q7 - What features does Teams offer that Zoom does not?

Q8 - Can I require meeting registration in Teams?

Q9 - Does Teams have breakout rooms?

Q10 - Can I record my meetings in Teams?

Q11 - Can I or others share our screens during a Teams meeting?

Q12 Is there a waiting room option in Teams?

Q13 - Does Teams have co-hosts and/or alternative hosts?

Q14 Does Teams have an option for very large meetings like a Zoom webinar?

Q15 -  What accessibility features are in Teams?   

Q16 - Does Teams have an attendance feature?

Q17 - Can I use Teams in Canvas?

Q18 - How many people can join a Teams meeting?

Q19 - Can I schedule meetings in Teams like I did in Zoom?

Q20 - Will my current Zoom videos that are in Kaltura be saved?  How do I get my content into Kaltura?

 

Transition Support 

Q21 Will there be training sessions for using Teams?

Q22 - Who can I contact for support during the transition?

Q23 - What if I am faculty or staff at USNH and I want to keep Zoom?

 

Troubleshooting 

Q24 - What should I do if I encounter technical issues with Teams? 

 

Answers

General Questions and Timeline 

A1 - Why are we transitioning from Zoom to Teams?

  • The transition to Microsoft Teams was part of an ongoing effort to streamline communication and collaboration across USNH and provide cost-effective solutions to meet all business needs. Teams offers integrated features such as chat, file sharing, and collaboration tools that enhance productivity and connectivity.

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A2 -  Can non-USNH/external people join a USNH Teams meeting?

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A3 - When will the transition take place?  

  • The transition began in July 2024 and was completed in July 2025. 

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A4 - Do I have a basic or pro Zoom license? 

  • All users now can sign up for a basic license. If your department has opted to purchase and administer Zoom you may have access to a pro-license check in with your department to find out more. To check your account - go to your campus' Zoom site and click Sign InClick on your profile image or placeholder in the upper right. You should get a pop up and here you'll be able verify if you have a pro account (ie Licensed) or a Basic account as it will either state Licensed or Basic

 

Screenshot of the account identification text for a user in Zoom.

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Access and Setup  

A5 - How do I access Microsoft Teams? 

  • You can access Teams through the desktop app, web browser (on a PC or Mac, not mobile devices) or mobile app. Download the app from the Microsoft website or your device’s app store, and log in using your institutional credentials. Read our Knowledge Base article on Accessing Microsoft Teams for more information. 

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A6 - What are the system requirements for Teams?  

  • Teams is compatible with Windows, macOS, iOS, and Android. Teams Meetings can also be accessed using a browser. Find out More about Teams through our Microsoft Teams area in the Knowledge Base. 

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Features and Functionality 

A7 - What features does Teams offer that Zoom does not?  

  • Teams integrates with other Microsoft 365 apps, offering features such as persistent chat, file sharing, and collaboration on documents in real-time. It also provides robust security and compliance features. 

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A8 - Can I require meeting registration in Teams?

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A9 - Does Teams have breakout rooms? 

  • Yes, breakout rooms are available in any meeting with less than 300 people. You may assign meeting attendees to breakout rooms before or during the meeting. 

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A10 - Can I record my meetings in Teams? 

  •  Any Teams meeting or call can be recorded for future viewing. The recording captures audio, video, and screen sharing activity, and you can share it securely across your organization. The recording is processed and saved to OneDrive or Sharepoint depending on the type of meeting. 
  • Microsoft Support - Record a meeting in Microsoft Teams  

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A11 - Can I or others share our screens during a Teams meeting?

  • Yes. You may choose to present your entire screen, a window, a PowerPoint file, or a whiteboard. By default, any meeting participant is a presenter and can share screens. There are options available to restrict sharing to only certain participants. 
  • Microsoft Support - Share content in Microsoft Teams meetings

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A12 - Is there a waiting room option in Teams? 

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A13 - Does Teams have co-hosts and/or alternative hosts?

Back to Questions

 

A14 - Does Teams have an option for very large meetings like a Zoom webinar? 

Back to Questions

 

A15 - What accessibility features are in Teams?  

Back to Questions

 

A16 - Does Teams have an attendance feature? 

Back to Questions

 

A17 - Can I use Teams in Canvas? 

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A18 - How many people can join a Teams meeting? 

  • You may have up to 1000 people in the same meeting.

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A19 - Can I schedule meetings in Teams like I did in Zoom?  

  • Yes, you can schedule meetings directly in Teams or through Outlook. Teams meetings can be scheduled as one-time or recurring events, and you can invite participants via email.  

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A20 - Will my current Zoom videos that are in Kaltura be saved? How do I get my content into Kaltura? 

  • The Kaltura integration with Zoom is no longer available.  Previously, when your Zoom media (up until July 2025) saved to Kaltura, it is considered a separate system, and this content will continue to exist even though Zoom is gone. Teams Meetings stores recordings in OneDrive or SharePoint. Following the steps in our article Kaltura: Importing into My Media from OneDrive or SharePoint - Teams Meetings Recordings you'll be able to import your recordings into Kaltura. 

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Transition Support 

A21 - Will there be training sessions for using Teams?  

 Training Assistant in Microsoft Teams Apps

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A22 - Who can I contact for support during the transition?  

  • For any issues or questions, please contact our ET&S support team. We are here to assist you throughout the transition.

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A23 - What if I am faculty or staff at USNH and I want to keep Zoom? 

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Troubleshooting 

A24 - What should I do if I encounter technical issues with Teams?

  • If you experience technical issues, try restarting the app or your device. If the problem persists, contact our ET&S support team. 

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Conclusion

We appreciate your cooperation and patience during this transition. Our goal is to enhance our communication and collaboration capabilities with Microsoft Teams. Thank you for your support! 

 

Further Readings

USNH Knowledge Base Articles:

Microsoft Support Documentation :

 

Need additional help?

For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:

Learn more about the great tools our Microsoft 365 Learning sites offer!

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

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