Summary

This article shows how to view the Windows BitLocker Recovery Key on a USNH-managed Windows computer.

For all compatible USNH-managed endpoint computers, "BitLocker whole drive encryption" is enabled as a default security** function.  Periodically, a firmware/BIOS update, hardware repair, or password reset may trigger a BitLocker password prompt on your device. This is an expected security function. End users can view their BitLocker key of any institutional device which has properly stored its key.

** For more information, see the Endpoint Management Standard on the the USNH USNH Cybersecurity Policies & Standards page.

Important: Personal device BitLocker key(s) are not stored under your USNH Account Device list and cannot be recovered by USNH IT staff.

• If you signed into Windows on your personal device with a personal Microsoft account and enabled BitLocker, that BitLocker key would likely be in your personal Microsoft account device list at https://myaccount.microsoft.com/device-list . Be sure to sign in with your personal account, not your USNH school account.

How-to

From a separate computer or mobile device, navigate to: Microsoft - My Account Device List to view your authorized Microsoft's Device List.

Instructions

Step 1 - Sign in to your authorized Microsoft - My Account Device List using your USNH username@usnh.edu (e.g. jbd2519@usnh.edu). 

Step 2 - You may see the USNH Single Sign On (SSO) page. Enter your USNH account password and MFA if required.

Step 3 - In your device list, choose the appropriate device, click View BitLocker keys

Step 4 - Click Show recovery key. Recovery key will be displayed in a pop-up window.

Step 5 - Type this key into the Recovery screen on the affected computer.

If your institutionally-owned device does not list a BitLocker key, contact the Technology Help Desk team for assistance.

Outcome

You should be able to view the Windows BitLocker Recovery Key for your USNH-managed windows computer.

Further Readings

Microsoft - My Account Device List 

USNH Cybersecurity Policies & Standards 

• Endpoint Management Standard 

Need additional help?

If your institutionally-owned device does not list a BitLocker key, contact the Technology Help Desk team for assistance. Personal device BitLocker key(s) are not stored under your USNH Account Device list and cannot be recovered by USNH IT staff.

To submit a support request, please fill out the ET&S Desktop Support webform with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person.