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- Knowledge Base
- Technology
- Retail Services
- USNH Surplus Equipment (SEED)
This article contains guidance on submitting requests for USNH Secure Electronic Equipment Disposal (SEED).
- Knowledge Base
- Technology
- Help, Support, & Training
Enterprise Technology and Services provides phone and ticket support, 24/7, year-round including holidays.
The Client Services team is an integration of two previously distinct areas (Help Desk and Desktop Support) focusing on providing exceptional customer service and IT solutions to the USNH community. We support students, faculty and staff with their information technology needs via our walk-up locations on each campus.
- Knowledge Base
- Technology
- Accounts, Passwords, & Access
The University System of New Hampshire is committed to safeguarding your personal data and enhancing the security of our technology systems to protect all USNH institutions, our employees, and our students. This article explains the Account Verification Process that applies to all USNH account holders - students, faculty, staff, contractors, faculty emeriti/ae, alumni/ae, etc.
- Knowledge Base
- Technology
- Learning Tools & Services
- Classrooms, Computer Labs, and Printing
The following article provides instructions for using the technology in standard Bring Your Own Device (BYOD) or Type I classrooms at all the USNH campuses (KSC, PSU, UNH).
- Knowledge Base
- Technology
- Learning Tools & Services
- Classrooms, Computer Labs, and Printing
Keene State College: Classroom Instruction for Type II Classrooms
- Knowledge Base
- Technology
- Learning Tools & Services
- Classrooms, Computer Labs, and Printing
Keene State College Classroom Instruction Noodle: TEC (Technology Enhanced Classroom)
- Knowledge Base
- Technology
- Accounts, Passwords, & Access
- Account Security & Policies
This article contains resources for if you think your account has been compromised and Technology Help Desk contact information.
- Knowledge Base
- Technology
- Business Tools & Services
- Microsoft 365 (M365)
All USNH institutions were unified into a single M365 tenant, with a single instance of email, OneDrive, SharePoint and Teams, in 2021. This change facilitates better collaboration and communication across our institutions.
- Knowledge Base
- Technology
- Learning Tools & Services
- Course Feedback (Blue)
- Course Feedback: Reporting
This is intended for the instructor as well as those who are Department Chairs and Deans. This article highlights what is shown on the report that is generated from Student Course Evaluations
- Knowledge Base
- Technology
- Learning Tools & Services
- Zoom Web Conferencing
UNH's instance of Zoom can be used for HIPAA-related needs. Interested departments should review and request service.
- Knowledge Base
- Technology
- Business Tools & Services
- Microsoft 365 (M365)
- Microsoft Outlook (Email)
When viewing the Global Address List (GAL0 from your Outlook App, you can adjust the column's width to show more, less, or none of that column. You can also adjust the window size to make it smaller or larger.
- Knowledge Base
- Technology
- Networks & Connectivity
- Wireless Network
This article provides information on connecting to Eduroam on an Android Device with the workaround using "unh.edu" as the domain option.
- Knowledge Base
- Technology
- Learning Tools & Services
- EAB Navigate360
This article will provide information regarding what Alert Reasons faculty will be presented on the early assessment survey, as well as when to use them and the desired outcomes.
- Knowledge Base
- Technology
- Learning Tools & Services
- Zoom Web Conferencing
This article explains how the end-user can move recordings from Zoom to Kaltura if the automated migration process fails following a cloud recording session.
- Knowledge Base
- Technology
- Communications
- Telephone System
- USNH Avaya Voicemail System
This voicemail system has greetings and locations. They work hand in hand. This article will instruct users on how to change greetings using their campus phone.