Outlook: Downloading the Offline Global Address List (GAL)

Summary

This article provides instructions on how to download the Offline Global Address List to your computer to use when disconnected from the Exchange server.

 

How-To

The Offline Global Address List can be downloaded and accessed later when you are disconnected from the Exchange server. Typically, the Office Global Address List is updated every 8 hours. 

 

Task: To download the Offline Global Address List to your computer.

 

Instructions

Step 1 - In Outlook, click File.

Outlook ribbon with File option selected.

 

 

 

 

Step 2 - Click Account Settings > Download Address Book....

Account Setting menu expanded with Download Address Book... highlighted.

 

 

 

 

 

 

 

 

 

 

 

Step 3 - In the Offline address book dialog box,

  • uncheck Download changes since last Send/Receiveto download the GAL for the first time. Note: This can take up to 15 minutes to complete.
  • check Download changes since last Send/Receiveto download the changes made since you last downloaded the GAL.

Step 4 - Choose \Offline Global Address List from the Choose address book: drop-down menu.

Step 5 - Click OK.

Offline Address Book dialog box with options and ok highlighed.

 

 

 

 

 

 

Outcome

The Offline Global Address List is saved to your computer.

  

Need additional help?

For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:

Learn more about the great tools our Microsoft 365 Learning sites offer!

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

Print Article