Summary
The following are frequently asked questions related to the Zoom to Microsoft Teams transition.
Questions
General Questions and Timeline
Q1 - Why are we transitioning from Zoom to Teams?
Q2 - Can non-USNH/external people join a USNH Teams meeting?
Q3 - When will the transition take place?
Q4 - Do I have a basic or pro Zoom license?
Access and Setup
Q5 - How do I access Microsoft Teams?
Q6 - What are the system requirements for Teams?
Features and Functionality
Q7 - What features does Teams offer that Zoom does not?
Q8 - Can I require meeting registration in Teams?
Q9 - Does Teams have breakout rooms?
Q10 - Can I record my meetings in Teams?
Q11 - Can I or others share our screens during a Teams meeting?
Q12 - Is there a waiting room option in Teams?
Q13 - Does Teams have co-hosts and/or alternative hosts?
Q14 - Does Teams have an option for very large meetings like a Zoom webinar?
Q15 - What accessibility features are in Teams?
Q16 - Does Teams have an attendance feature?
Q17 - Can I use Teams in Canvas?
Q18 - How many people can join a Teams meeting?
Q19 - Can I schedule meetings in Teams like I did in Zoom?
Q20 - Will my current Zoom videos that are in Kaltura be saved? How do I get my content into Kaltura?
Transition Support
Q21 - Will there be training sessions for using Teams?
Q22 - Who can I contact for support during the transition?
Q23 - What if I am faculty or staff at USNH and I want to keep Zoom?
Troubleshooting
Q24 - What should I do if I encounter technical issues with Teams?
Answers
General Questions and Timeline
A1 - Why are we transitioning from Zoom to Teams?
The transition to Microsoft Teams was part of an ongoing effort to streamline communication and collaboration across USNH and provide cost-effective solutions to meet all business needs. Teams offers integrated features such as chat, file sharing, and collaboration tools that enhance productivity and connectivity.
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A2 - Can non-USNH/external people join a USNH Teams meeting?
Yes! You can allow external users to attend your meeting. External users can join without having a Microsoft 365 account via their browser. Check out the Microsoft article or our internal article for a how-to guide.
Microsoft Support - Join a meeting without an account in Microsoft Teams
Teams Meetings: Accessing Teams Meeting or Webinar on a browser
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A3 - When will the transition take place?
The transition began in July 2024 and was completed in July 2025.
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A4 - Do I have a basic or pro Zoom license?
All users now can sign up for a basic license. If your department has opted to purchase and administer Zoom you may have access to a pro-license check in with your department to find out more. To check your account - go to your campus' Zoom site and click Sign In. Click on your profile image or placeholder in the upper right. You should get a pop up and here you'll be able verify if you have a pro account (ie Licensed) or a Basic account as it will either state Licensed or Basic.
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Access and Setup
A5 - How do I access Microsoft Teams?
You can access Teams through the desktop app, web browser (on a PC or Mac, not mobile devices) or mobile app. Download the app from the Microsoft website or your device’s app store, and log in using your institutional credentials. Read our Knowledge Base article on Accessing Microsoft Teams for more information.
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A6 - What are the system requirements for Teams?
Teams is compatible with Windows, macOS, iOS, and Android. Teams Meetings can also be accessed using a browser. Find out More about Teams through our Microsoft Teams area in the Knowledge Base.
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Features and Functionality
A7 - What features does Teams offer that Zoom does not?
Teams integrates with other Microsoft 365 apps, offering features such as persistent chat, file sharing, and collaboration on documents in real-time. It also provides robust security and compliance features.
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A8 - Can I require meeting registration in Teams?
Yes. This requires using Teams Meetings Webinars. Find out more about webinars: Get Started with Teams Meetings Webinars
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A9 - Does Teams have breakout rooms?
Yes, breakout rooms are available in any meeting with less than 300 people. You may assign meeting attendees to breakout rooms before or during the meeting.
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A10 - Can I record my meetings in Teams?
Any Teams meeting or call can be recorded for future viewing. The recording captures audio, video, and screen sharing activity, and you can share it securely across your organization. The recording is processed and saved to OneDrive or Sharepoint depending on the type of meeting.
Microsoft Support - Record a meeting in Microsoft Teams
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A11 - Can I or others share our screens during a Teams meeting?
Yes. You may choose to present your entire screen, a window, a PowerPoint file, or a whiteboard. By default, any meeting participant is a presenter and can share screens. There are options available to restrict sharing to only certain participants.
Microsoft Support - Share content in Microsoft Teams meetings
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A12 - Is there a waiting room option in Teams?
Yes. In Microsoft Teams it is called the lobby. The meeting lobby keeps participants from joining a meeting until they’re admitted by an organizer, co-organizer, or presenter.
Microsoft Support - Using the lobby in Microsoft Teams meetings
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A13 - Does Teams have co-hosts and/or alternative hosts?
Yes. There are four roles in Teams meetings: Organizer, Co-organizer, Presenter, and Attendee
Microsoft Support - Roles in Microsoft Teams meetings
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A14 - Does Teams have an option for very large meetings like a Zoom webinar?
Yes. Teams also has webinars. Please reach out to ET&S if you have questions about Teams Meetings Webinars.
Microsoft Support - Get started with Microsoft Teams webinars
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A15 - What accessibility features are in Teams?
Teams has many accessibility features including live machine generated captions, screen reader support, high contrast mode, and meeting transcripts. Microsoft offers the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language.
Microsoft Support - Make your Microsoft Teams meetings, calls, and messages accessible to people with disabilities
Microsoft Support - Microsoft Disability Answer Desk
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A16 - Does Teams have an attendance feature?
Yes, after enabling the feature, you may download the attendance reports after the meeting.
Microsoft Support - Manage meeting attendance reports in Microsoft Teams
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A17 - Can I use Teams in Canvas?
Yes. There is a Microsoft integration in Canvas.
Microsoft Apps (Integrations) in Canvas FAQ
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A18 - How many people can join a Teams meeting?
You may have up to 1000 people in the same meeting.
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A19 - Can I schedule meetings in Teams like I did in Zoom?
Yes, you can schedule meetings directly in Teams or through Outlook. Teams meetings can be scheduled as one-time or recurring events, and you can invite participants via email.
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A20 - Will my current Zoom videos that are in Kaltura be saved? How do I get my content into Kaltura?
The Kaltura integration with Zoom is no longer available. Previously, when your Zoom media (up until July 2025) saved to Kaltura, it is considered a separate system, and this content will continue to exist even though Zoom is gone. Teams Meetings stores recordings in OneDrive or SharePoint. Following the steps in our article Kaltura: Importing into My Media from OneDrive or SharePoint - Teams Meetings Recordings you'll be able to import your recordings into Kaltura.
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Transition Support
A21 - Will there be training sessions for using Teams?
Yes, we will offer training sessions or office hours and resources to help you get acquainted with Teams. Check our Training Calendar for upcoming sessions and access our Teams Meetings area of the Knowledge Base for guides and tutorials. If you want to know Microsoft Teams better there is a great App called Training Assistant you can find under Apps in Microsoft Teams (see below). We'll be adding recorded sessions to our Documentation and Training channel.
Additionally, if you would like to more generally about Microsoft Teams as a whole, we have the USNH Microsoft 365 Learning Pathways SharePoint we recommend Get Started with Microsoft Teams.
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A22 - Who can I contact for support during the transition?
For any issues or questions, please contact our ET&S support team. We are here to assist you throughout the transition.
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A23 - What if I am faculty or staff at USNH and I want to keep Zoom?
Individual departments will be responsible for purchasing Zoom. Please confer with your departmental leadership before putting in a ticket. The Zoom website has general cost information. More information on purchasing a Zoom license or Zoom licenses is here. More information on how to transition your account is here.
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Troubleshooting
A24 - What should I do if I encounter technical issues with Teams?
If you experience technical issues, try restarting the app or your device. If the problem persists, contact our ET&S support team.
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Conclusion
We appreciate your cooperation and patience during this transition. Our goal is to enhance our communication and collaboration capabilities with Microsoft Teams. Thank you for your support!
Further Readings
USNH Knowledge Base Articles:
Microsoft Apps (Integrations) in Canvas FAQ
Microsoft Support Documentation :
Microsoft Support - Schedule a meeting with registration in Microsoft Teams
Microsoft Support - Use breakout rooms in Microsoft Teams meetings
Microsoft Support - Record a meeting in Microsoft Teams
Microsoft Support - Share content in Microsoft Teams meetings
Microsoft Support - Using the lobby in Microsoft Teams meetings
Microsoft Support - Roles in Microsoft Teams meetings
Microsoft Support - Get started with Microsoft Teams webinars
Microsoft Support - Make your Microsoft Teams meetings, calls, and messages accessible to people with disabilities
Microsoft Support - Microsoft Disability Answer Desk
Microsoft Support - Join a meeting without an account in Microsoft Teams
Microsoft Support - Manage meeting attendance reports in Microsoft Teams
Need additional help?
For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:
Learn more about the great tools our Microsoft 365 Learning sites offer!
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.