Summary
This article explains the account transition steps from Zoom to Teams Meetings and provides instructions on how to unlink or un-associate your Zoom account before July 1st. It also covers steps to maintain Zoom access after the transition.
How-To
Task: BEFORE July 1, 2025 - Unlinking your Zoom account
Instructions
Step 1 - Log out of your current Zoom sessions.
Step 2 - Go to Zoom Signup - https://zoom.us/signup
Step 3 - Verify your birth year.
Step 4 - Enter your CAMPUS email address as username@campus.edu, like jbd2519@keene.edu, jbd2519@plymouth.edu, or jbd2519@unh.edu
- Your username is usually initials of your name followed by some numbers, (e.g. jbd2519).
- Your campus is @keene.edu, @plymouth.edu, or @unh.edu
- USNH System Office employees use @unh.edu as their campus.
- Note: It is important to use your username@campus.edu email address to pull over existing meetings, settings, and other associated materials.
Step 5 - Verify your account through email verification. Zoom will send an email with a six-digit code. This code may go to an unanticipated email folder, so be sure to check your junk or spam folders.
Step 6 - Create a password.
Step 7 - Click the link in "Or, go to my account settings," below the Download Zoom button. This will bring you to the normal Zoom account page, and you will still be part of the Keene/Plymouth/UNH account until you complete the next set of steps.
Step 8 - If you do not see the page described above but see Account Profile, you may already be on the correct page and can proceed to the next steps below.
Step 9 - Click on Account Profile in the lower left.
Step 10 - Scroll down and click the Unassociate and create new account button.
Step 11 - You will see a confirmation message that states "Are you sure you want to unassociate and create your own account?" Click Yes on this page.
Outcome
You will have unlinked your Zoom account from the institutional Keene/Plymouth/UNH account and moved it to a personal Zoom account. Going forward, you must log into Zoom using your Email Address, NOT the "SSO" login method.
| Important: After you have completed these steps and left the institutional account, if you ever use the SSO (Single Sign-On) method to log back into Zoom, you will be prompted to move your account back into the institutional Zoom account. If you do that and re-join the institutional Zoom account, you will receive a Basic Zoom license. |
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Task: AFTER July 1, 2025 - Maintaining Zoom Access
Instructions
Step 1 - Log out of your current Zoom sessions.
Step 2 - Go to Zoom Signup - https://zoom.us/signup
Step 3 - Verify your birth year.
Step 4 - Enter your CAMPUS email address as username@campus.edu, like jbd2519@keene.edu, jbd2519@plymouth.edu, or jbd2519@unh.edu
- Your username is usually initials of your name followed by some numbers, (e.g. jbd2519).
- Your campus is @keene.edu, @plymouth.edu, or @unh.edu
- USNH System Office employees use @unh.edu as their campus.
- Note: It is important to use your username@campus.edu email address to pull over existing meetings, settings, and other associated materials.
Step 5 - Verify your account through email verification. Zoom will send an email with a six-digit code. This code may go to an unanticipated email folder, so be sure to check your junk or spam folders.
Step 6 - Create a password.
Outcome
You will now have access to a Basic Zoom account for continued Zoom access after July 1, 2025. You will sign in with your @campus.edu email address and the password you created above.
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Need additional help?
Zoom Support
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For USNH password issues you must call or visit the Help Desk in person. For Zoom password issues after July 1, 2025, contact Zoom Support .