Summary

This article describes how to purge the Teams cache in both the Windows and Mac installed app. Sometimes you need to purge the contents of your cache to increase the speed of the application allowing the application to function properly.

Content

To clear your Microsoft Teams cache, delete temporary and saved files from your computer using the instructions provided.  

Note: If these instructions do not solve your issue, disable the GPU Hardware Acceleration option using the instruction provided below.

Follow the link to the task you want to achieve:

• Clearing your Windows Teams cache
• Clearing your Mac Teams cache
• Disabling the GPU Hardware Acceleration option

How-To

To clear your Microsoft Teams cache, delete the files from within the following folder located on your computer C: > Users > "your name" > AppData > Roaming > Microsoft > Teams using the instructions provided.

Note: If these instructions do not solve your issue, disable the GPU Hardware Acceleration option using the instruction provided below.

Instructions:

Step 1 - Exit Teams.

Step 2 - Press the Windows Key + R.

Step 3 - In the pop-up window, type  %appdata%  then press Enter.

Step 4 - Navigate to Microsoft > Teams. Once in the directory, delete all the files and folders within the following folders:

• Application Cache
• blob_storage
• Cache
• databases
• GPUCache
• IndexedDB
• Local Storage
• tmp

Step 5 - Once this step is complete, restart your computer.

Outcome

Your Microsoft Teams chat cache is deleted.

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Note: If these instructions do not solve your issue, disable the GPU Hardware Acceleration option using the instruction provided beloe.

Instructions

Step 1 - Exit Teams.

Step 2 - Delete files in following folders.

• ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache
• ~/Library/Application Support/Microsoft/Teams/blob_storage
• ~/Library/Application Support/Microsoft/Teams/Cache
• ~/Library/Application Support/Microsoft/Teams/databases
• ~/Library/Application Support/Microsoft/Teams/GPUCache
• ~/Library/Application Support/Microsoft/Teams/IndexedDB
• ~/Library/Application Support/Microsoft/Teams/Local Storage
• ~/Library/Application Support/Microsoft/Teams/tmp

Step 3 - Restart Microsoft Teams.

Outcome

Microsoft Teams cache is deleted.

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Disabling the GPU hardware acceleration option is another common solution for teams running slowly, or not responding to user input.

Instructions

Step 1 - Open Teams.

Step 2 - Open the Setting menu.

Step 3 - Select the General tab, and scroll down to Applications.

Step 4 - Check the Disable GPU Hardware Acceleration option.

Outcome

GPU Hardware Acceleration is disabled.

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Need additional help?

For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:

• USNH M365 Learning Pathways: On-Demand Online Walk-throughs, Tutorials, & Guides for M365 Products
  https://universitysystemnh.sharepoint.com/sites/M365LP/
• SharePoint Success Site: Learn How to Plan, Build, Launch, Share, & Manage Your Sites
  https://universitysystemnh.sharepoint.com/sites/SharePointSuccessSite/

Learn more about the great tools our Microsoft 365 Learning sites offer!

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.