Summary

USNH accounts and passwords are managed through Microsoft's MyAccount and Self-Service Password Reset (SSPR) tools.

• Sign into MyAccount at https://myaccount.microsoft.com  to change your password under "Security Info", manage your account verification methods and security options, or to claim your account for the first time. 
• If you have forgotten your password or it no longer works, click the "Forgot my password" or "Can’t access your account?" link at https://myaccount.microsoft.com  to reset your password or recover your account using the Self-Service Password Reset (SSPR) tool.
• If you are using a non-primary account, follow the same process, but use the non-primary account's AccountName@usnh.edu (instead of your primary username@usnh.edu).

Content

Getting started with MyAccount

• Visit MyAccount at https://myaccount.microsoft.com
• Claiming your Account at USNH - Also used for non-primary accounts (as of Jun. 2024)
• MyAccount: Updating Security Info for password recovery and MFA verification - so you are set up to self-reset your account or password if you need to
• Accounts: FAQ for USNH Accounts

How to change or reset your password

• Changing Your Password - if you know your password and can log in with it.  Also used for non-primary accounts (as of Aug. 2023)
• Resetting Your Password - if you have lost or forgotten your password or it no longer works; or if your password has expired (account recovery). Also used for non-primary accounts created as of Jun. 2024.
• For institutionally-owned devices:
  • Staff and Faculty: How to update Apple devices (MacOS) after changing or resetting your password - all campuses
  • Staff and Faculty: How to update Windows devices after changing or resetting your password - all campuses

How to manage your Security Information for MFA and password reset

• Updating Security Info for password recovery and MFA verification
• MFA: Setting up Multi-Factor Authentication (MFA) for M365
  • MFA: Installing the Microsoft Authenticator App
  • MFA: Setting up the Microsoft Authenticator App using Mobile Phone/Device only
• MFA: Changing phones or phone numbers - read this before you get a new phone or phone number
  • MFA: Setting up Authenticator App on a new phone
• MFA: Using Authenticator App without Cell Service
• See the full list of MFA articles under Multi-Factor Authentication (MFA)
• Accounts: Preparing Before You Travel Abroad

Further Readings

Account Classification Overview

Accounts: FAQ for USNH Accounts

Accounts: Account Verification Process

Password Best Practices

USNH Password Policy 

Tips to Stay Safe Online 

Tips to Stay Safe Online: Passwords 

Staff and Faculty: How to update Apple devices (MacOS) after changing or resetting your password - all campuses

Staff and Faculty: How to update Windows devices after changing or resetting your password - all campuses

Multi-Factor Authentication (MFA) - full list of articles relating to MFA

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  See details at Accounts: Account Verification Process