Articles (15)

Pinned Article MFA: Installing the Microsoft Authenticator App

This article provides instructions for how to download and install the Microsoft Authenticator app on your preferred mobile device.

Pinned Article MFA: Setting up Multi-Factor Authentication (MFA) for M365

This article walks you through the process for setting up Multi-factor Authentication (MFA) for your M365 account and any services covered by Single Sign On.

Pinned Article MFA: Setting up the Microsoft Authenticator App using Mobile Phone/Device only

This article explains how to set up the Microsoft Authenticator App for multi-factor authentication (MFA) for M365 using only your mobile phone or mobile device.  Use these instructions if you want to add the Authenticator mobile app but do not have access to a computer.

Pinned Article MyAccount: Updating Security Info for password recovery and MFA verification

This article explains how to add and manage password recovery and MFA verification methods.  We recommend you have at a minimum the Microsoft Authenticator App (for MFA), a cell phone (for MFA and password recovery), and a personal email address (for password recovery).  Use this process to keep your sign-in methods up-to-date as you change devices, phone numbers, email addresses, etc.  Updating your security info will help ensure you are able to access your accounts when you need them.

Accounts: Preparing Before You Travel Abroad

Students, faculty, and staff may all have the opportunity to travel abroad from their usual locations.  This article provides steps to take before travelling to be sure to maintain access to important resources such as Outlook email, myCourses (Canvas), OneDrive, WebCat, Banner Self-Service, WISE, etc.

MFA: Adding Backup Multi-Factor Authentication (MFA) Methods

This article provides instructions for adding backup Multi-factor Authentication (MFA) methods for your M365 account.  See "Setting up Multi-Factor Authentication (MFA) for M365" - - if you need to set up MFA for M365 for the first time.

MFA: Changing phones or phone numbers

This article explains how to update your MFA verification methods if you are changing phone numbers or replacing your phone or mobile device that you use for MFA.

MFA: Choosing a preferred method of Multi-Factor Authentication (MFA) for M365

The purpose of this article is to provide information about the various options for using MFA for M365 and the expected sign-in experience.  Understanding all the options and selecting the best fit for you, will help streamline your set-up process.

MFA: Fixing the Network Timeout Error for M365 Authentication

This article details the necessary steps to solve the “Network Timeout – The network request timed out. Please try again [2602]” error in iPhones caused by the Microsoft Authenticator application.

MFA: Microsoft Authenticator app for Apple Watch discontinued in January 2023

In January 2023, Microsoft has announced that Apple Watch will no longer be compatible with Microsoft M365 (Azure) Multi-Factor Authentication (MFA) due to a security update. USNH community members are encouraged to delete the Microsoft Authenticator app from their Apple Watch, as it will stop working in January.

MFA: Multi-factor Authentication and USNH Systems

This article provides a broad overview of Multi-factor Authentication (MFA) and how it is used to secure USNH Systems. This is meant for all USNH students, staff, and faculty.

MFA: Setting up Authenticator App on a new phone

This article provides instructions for setting up Multi-factor Authentication (MFA) for your M365 account on a new or different phone or mobile device.  This article is for use when replacing a phone (or mobile device) that was already set up with both the Microsoft Authenticator app PLUS at least on backup method for MFA verification.

MFA: Setting up YubiKey for Microsoft Authentication

This article provides instructions for setting up Multi-Factor Authentication (MFA) for your USNH Microsoft (M365) account via a YubiKey security key.  YubiKey is a physical security key which enables strong multi-factor authentication into a variety of systems.  Enterprise Technology & Services recommends YubiKeys in situations where phone (either phone call or text message) or authenticator app is not an option.

MFA: Using Authenticator App without Cell Service

This article provides instructions for how to use a one-time password code through the Microsoft Authenticator app when you have a weak or no signal to your cell phone or cannot receive notifications.  These instructions only apply if you have already installed the Microsoft Authenticator app and added it as a security method for your M365 Account. See for instructions if needed.

MFA: YubiKey Facts & Purchasing Guide

This article provides basic recommendations for USNH approved YubiKeys. This article is intended for USNH faculty and stuff and holds the USNH recommended MFA hardware tokens.