Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Enterprise Technology & Services provides support, management, and services for computers in classroom and some departmental lab spaces. This form is the recommended method for faculty and staff to request software needed for the upcoming fall/spring semester to ensure the software is ready for usage.

Review the following before submitting a request:

If you are trying to install software, first check to see if the software is already available to USNH-managed computers. Open Company Portal (Windows) / Self-Service (Mac) and search for the software you need. If it is listed there, then you can install it without needing Administrator privileges.

The standard for justification of access to PAM requires that you have a legitimate reason for use of elevated privileges exceeding 10 separate instances over the course of one year, on average.

If the software is not on Company Portal/Self-Service but this is a one-time request OR if you do not meet the frequency of use justification, please fill out the ET&S Service Desk web form to request assistance.

In this request form, you will need to identify each workstation by device name, so that ET&S can establish administrative privileges for your secondary account on those devices specifically. You may also upload a list of devices using the Attachment field.

You will also need to provide a description of the devices and what their purpose is, along with a detailed description of the justification/business need for you to have administrative control.

The Technology Selection and Purchase process helps connect your business needs with existing technology solutions, saving your valuable time and maximizing resources. Use the Submit a Request link to ask a question about this process, request assistance in technology selection, or initiate a request for a technology acquisition (whether it is free or requires purchase).

The University System of New Hampshire (USNH) licenses and supports a large variety of software for use by students, faculty and staff.

Zoom is an easy-to-use web conferencing and web classroom platform.